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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,097 reviews, last reviewed 23rd Sep 2025
19% increase in 5 star reviews
in the past 90 days
88% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent customer service Great customer service - friendly, efficient Reviewed on: 23rd September 2025
CAM's avatar
CAM

Latest lowest rating:

2

Poor customer service I am unable to contact them by telephone as it is a long wait. I am 82 and need help to log in to my account. I have emailed so hope for the best Reviewed on: 15th September 2025
Margaret P's avatar
Margaret P
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1097)

Helpful customer services

5
I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025
Annie G's avatar
Annie G
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Happy branch to visit

5
Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025
Beryl G's avatar
Beryl G
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Allowing access to account

5
Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025
Peter McNaughton's avatar
Peter McNaughton
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent!

5
Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025
Karen 's avatar
Karen
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Great Building Society,.

5
Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025
JN's avatar
JN
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent service

5
Very pleasant and helpful advisor. Reviewed on: 7th April 2025
A very satisfied customer 's avatar
A very satisfied customer
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Very helpful customer service - made every effort to...

5
Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025
Kay S's avatar
Kay S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 11th April 2025
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Family Building Society

Information to savers

3
Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025
Long Term Saver's avatar
Long Term Saver
Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We do send emails to customers when their specific account rate is decreasing. If you are not receiving this, please contact us on 03330 140144 and we can look into your marketing permissions. Kind regards Family Building Society Response date: 11th April 2025
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Family Building Society

Full marks to Family Building Society

5
I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025
Elizabeth M's avatar
Elizabeth M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Gods all round service

5
I was happy with my savings account and the service provided Reviewed on: 26th March 2025
Mikhaila's avatar
Mikhaila
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

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