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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1351 reviews)

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4.55

Based on 1,351 reviews, last reviewed 13th Jun 2026

16% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Above expectation for service and product I breezed into your office on a whim on 26 May. The lady I spoke with was on the front foot,. direct and clear and engaged. For ease of use, I find th... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1351)

Log-in Blocked

Call answered within a few minutes. Problem (log-in blocked) resolved effectively and promptly. Call centre operative had clear voice. Reviewed on: 26th July 2025

Reply to message about ISA

Telephone answered quickly. Lady was polite annd helpful Reviewed on: 25th July 2025

Locked out of my account.

Locked out of my account. Phone agent was very helpful, very patient (I am hard of hearing) and talked me through reset process step by step. Excellent experience. Reviewed on: 25th July 2025

A total disgrace

I have been locked out of my account for around a month now and received no help from this company other than I will have to wait until they can get around to issuing an additional code to me. This will not be sent by any other method than post. Ridiculous in this day and age. Absolutely regret having anything to do with them, in the meantime I have no idea what is happening to the n£50,000 that I deposited with them earlier this year. Total digrace Reviewed on: 24th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further, and provide you with any updates on your account. Kind regards Family Building Society Response date: 29th July 2025

Serena was very helpful and knowledgeable and resolv...

Serena was very helpful and knowledgeable and resolved my issue quickly Reviewed on: 24th July 2025

Ordering a statement.

I needed to order a statement today and was dealt with by a very friendly and knowledge young lady by the name of Catherine Croucher. Reviewed on: 24th July 2025

Friendly operators.

Lisa was helpful and knowledgeable about my enquiry. Reviewed on: 24th July 2025

I needed to reactivate my account to withdraw funds

I needed to reactivate my account to withdraw funds Reviewed on: 24th July 2025

A 1st class call handler

I found it impossible to set up my log in details in your newly improved easy to use web site. I needed the assistance from your very patient and experienced call handler Gillian Collard. After over 38 minutes of trying and re-trying we finally got there. I would personally suggest you treat her to a cruise with Royal Carribean. Reviewed on: 23rd July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear of your great experience with Gill. Response date: 29th July 2025

query on ISA savings account

wait time acceptable, contact was succinct, polite, knowledgeable, and very happy with the number of hoops to jump through to verify identity - gives confidence on where the savings are. Reviewed on: 23rd July 2025

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