Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (887 reviews)

View other Family Building Society products

4.57

Based on 887 reviews, last reviewed 30th Jun 2025

318% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

75%

12%

Latest highest rating:

5

Savings Account Maturity Guy was very helpful and managed to answer all my questions clearly and in detail. Reviewed on: 30th June 2025

Latest lowest rating:

1

Convoluted re-0registering to new online portal. Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (887)

First class customer service

Anytime I need to make contact with the Society it is easy and the staff are knowledgeable, professional and extremely helpful. They are able to refer back to notes on your account so you can speak to three different people without having to explain the situation over again. If they promise to do something they do it. It’s quite refreshing and very reassuring. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our customer service first class! Response date: 5th December 2023

Good service over the phone

I had a problem depositing money into my ISA online and its was sorted there and then with just a small wait. Ed Dawson was really helpful and clear and waited while I logeed back in to see if the fix had worked from the servcie team which it had. Thank you. Reviewed on: 22nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service was good over the phone and that Ed was really helpful for you! Response date: 22nd November 2023

Very helpful and easy process

Spoke to Rosie today and she was very helpful and friendly. Easy process to reinvest my savings again in another fixed bond providing an excellent interest rate. Reviewed on: 21st November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found us very helpful with an easy process to follow for yourself! Response date: 22nd November 2023

Great service and savings products

I recently opened an online saver account and subsequently contacted the society online to ask a question. I received a reply promptly and the question was answered and dealt with. I then telephoned a few days later o ask a question about a maturing account. They were extremely helpful and professional and dealt with the matter immediately. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service great, and that your queries were resolved with ease. Response date: 22nd November 2023

Brilliant Team and wonderful service.

Spoke to Mia who has been extremally helpful, accurate and re-assuring. Thank you. Reviewed on: 20th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you find our team brilliant, and extremely helpful! Response date: 22nd November 2023

Every time I phone the response has been excellent.

Each time I’ve contacted you with questions and issues to sort out the service I received was first class. No long wait on the phone, always a very pleasant member of your staff dealing very professionally with my query and I have always feel that person is interested in giving me good customer service. Thank you. Reviewed on: 19th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your continued positive experiences with us. Response date: 22nd November 2023

Great product

Simple to open easy access account with a very competitive interest rate. Reviewed on: 13th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found opening an account was simple, with a competitive interest rate! Response date: 15th November 2023

First class experience from Rosie!

Thank you Rosie for helping me resolve my issue. You were knowledgeable, professional and the whole experience was first class. Reviewed on: 13th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Rosie knowledgeable and professional! Response date: 14th November 2023

Very helpful and Efficient

Rosie was super helpful and sorted out our queries, Thankyou! Reviewed on: 11th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Rosie was very helpful and efficient! Response date: 14th November 2023

Helpfull very knowledgeable

Very helpful really knowledgeable wud definitely recommend oh and they answer the phone very fast Rosie Was especially helpfull Reviewed on: 9th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Rosie very knowledgeable and helpful! Response date: 10th November 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Junior Instant Access Savings
from Nationwide 0.00 from 0 reviews
Personal Savings
from Hampshire Trust Bank 4.24 from 10 reviews
Savings
from Capital Credit Union 4.95 from 1001 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.90 from 474 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub