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Family Building Society: Savings reviews

4.55
Based on 1,163 reviews, last reviewed 24th Nov 2025
47% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025
john g's avatar
john g

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1163)

ISA Transfer

5
Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Good online security.

4
Good online security. Can easily get in touch with the customer services over the phone. Reviewed on: 14th May 2025

Excellent products and excellent service from staff

5
Excellent products and excellent service from staff Reviewed on: 14th May 2025

Liked only having to wait a short time to speak to a...

5
Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

5
Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

5
As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

5
Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

5
Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

5
Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

5
SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

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