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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,163 reviews, last reviewed 24th Nov 2025
47% decrease in 5 star reviews
in the past 90 days
88% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Requested withdrawal from savings account Requested withdrawal from savings account 2.00pm, was in my bank by same day. always good service from Family BS last 10yrs. I am always reminded of h... Read more Reviewed on: 24th November 2025
john g's avatar
john g

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1163)

Steph was very helpful and knew exactly how to resol...

5
Steph was very helpful and knew exactly how to resolve an issue Reviewed on: 19th May 2025
Adrian F's avatar
Adrian F

Gill Collard provided excellent customer service

5
Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025
Steve D's avatar
Steve D

I was very happy with the help from the customer ser...

5
I was very happy with the help from the customer services rep. Always think it's a bit ridiculous to recommend a bank or savings account. I recommend it if it has a high interest rate, not if it hasn't. Reviewed on: 16th May 2025
Richard B's avatar
Richard B

Excellent service

5
Following a change to your systems I needed help to migrate my details and the CSA I spoke to was very helpful and patient - overall excellent service Reviewed on: 16th May 2025
Mike Shaw's avatar
Mike Shaw

Catherine who helped resolve my problems with lookin...

5
Catherine who helped resolve my problems with looking was very polite,patient and helpful and was able to sort out the issues I was struggling with Reviewed on: 16th May 2025
PJ's avatar
PJ

Call to query logging into new system.

5
Call to query logging into new system. Resolved efficiently and good customer service Reviewed on: 15th May 2025
EL's avatar
EL

Lisa was a very helpful and knowledgeable assistant

5
Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025
Martin R's avatar
Martin R

Very People Friendly Building Society

5
I needed to contact Family Building Society with some important questions I had to do with my account. They were easy to contact and Aimee Kennedy was extremely helpful, patient and clear. to speak with on the phone. Reviewed on: 15th May 2025
Christopher P's avatar
Christopher P

Very Helpful Customer Service Team.

4
Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025
PT's avatar
PT

Good clear advice on opening new account

4
I needed advice on how to change my savings account to an ISA account and the agent Thomas White was very helpful and patient talking me through the process Reviewed on: 15th May 2025
Mops's avatar
Mops

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