Write a review

Newsletter

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

View other Family Building Society products

4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Family Building Society Savings reviews (1421)

Caring service

Took time and patiently resolved my queries Reviewed on: 20th August 2025

Excellent service

Excellent service from William who was most helpful Reviewed on: 20th August 2025

Confused technophobic pensioner strikes again

I telephoned today as I couldn't find the option I needed online. I spoke to Lisa Adams, who was extremely helpful and polite. We shared a joke as my 'Alexa' decided to join the conversation!. Everything was sorted professionally to to my satisfaction. As always, a pleasure to do business with FBS. Thank you Lisa. Reviewed on: 19th August 2025

Gill was very helpful but your changeover system was...

Gill was very helpful but your changeover system was very confusing. Reviewed on: 19th August 2025

Gill was amazingly helpful and patient..

Gill was amazingly helpful and patient and conveyed confidence and was upbeat and cheerful. In addition, her speech and diction was excellent, me having a hearing problem, which made my day. I am 91. I am now thankfully up and running online. Reviewed on: 18th August 2025

Hopeless.

Hopeless. I have 150,000 to save and o cannot open an account. The interface and support is useless Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues opening an account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

From mortgage to savings I have always received an E...

From mortgage to savings I have always received an Excellent service staff Lisa Adams was most helpful with my telephone query today. Reviewed on: 18th August 2025

Customer Serviceine to see my account information.

Issues logging online to see my account information. Call handler talked me through issues and also availability of alternative savings Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Lisa was very helpful and dealt with my query very s...

Lisa was very helpful and dealt with my query very satisfactorily Reviewed on: 18th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Very helpful and patient call handler.

Very helpful and patient call handler. So happy it’s a UK based call centre. Well done Family BS Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Savings
from United Trust Bank 4.85 from 1586 reviews
Children's savings accounts
from Chorley Building Society 4.24 from 6 reviews
Savings
from Northern Community Bank (formerly Pennine Community Credit Union) 4.87 from 237 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

29% decrease in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1421)

Caring service

Excellent service

Confused technophobic pensioner strikes again

Gill was very helpful but your changeover system was...

Gill was amazingly helpful and patient..

Hopeless.

From mortgage to savings I have always received an E...

Customer Serviceine to see my account information.

Lisa was very helpful and dealt with my query very s...

Very helpful and patient call handler.

Review Family Building Society: Savings now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024