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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1246)

Donnika provided an excellent service.

Donnika provided an excellent service. Walked me through all stages to re-join Family Building Society (new banking update process etc) to set up a new account for re-investment Reviewed on: 19th June 2025

Good interest rate and polite customer service and e...

Good interest rate and polite customer service and easy o line process to open an account Reviewed on: 19th June 2025

Great service, very quick and completed everything i...

Great service, very quick and completed everything i wanted Reviewed on: 19th June 2025

Stephanie helped me sort out account access.

Stephanie helped me sort out account access. She was very patient Reviewed on: 19th June 2025

Inspired my confidence in the products and services

Telephone enquiry was answered quickly, the associate that handled my call was very helpful, polite and knew her stuff, so I was confident and satisfied. Reviewed on: 18th June 2025

lots of options and plenty of time and easy to renew...

lots of options and plenty of time and easy to renew when mature. Reviewed on: 18th June 2025

Very patient & diligent

Lisa Adams was very patient & diligent, dealing with a slightly annoying new log in system, in a charming manner. Answered all my extra questions quickly & helpfully. Thank you! Reviewed on: 18th June 2025

The support I received from The Family Building Soci...

The support I received from The Family Building Society was very professional, very friendly and very comprehensive, Thank you Reviewed on: 18th June 2025

Excellent service

Lisa was very helpful and patient in assisting me with transfer of funds from one account to another excellent service thank you Reviewed on: 17th June 2025

Convoluted re-0registering to new online portal.

Convoluted re-0registering to new online portal. Confusing, tedious and not easy or quick. Reviewed on: 17th June 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 24th June 2025

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