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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1296 reviews)

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4.54

Based on 1,296 reviews, last reviewed 17th Apr 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Would Recommend. Phoebe was very friendly and efficient. Reviewed on: 17th April 2026

Latest lowest rating:

1

Family BS - poor service for online access Family Building Society have historicallly provided good customer service. However I have recently needed to access my account onlline for the first t... Read more Reviewed on: 11th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1296)

Positive Experience

I spoke to Catherine Croucher who was extremely helpful and patient with me. My problems were sorted quickly and efficiently. Reviewed on: 16th July 2025

Excellent !

Excellent ... But I never give references on friends or families - too easy to lose friends ! Reviewed on: 15th July 2025

Lots of people for phone calls, and very helpful.

Lots of people for phone calls, and very helpful. Reviewed on: 15th July 2025

The call back service is excellent.

The call back service is excellent. All banks / building societies should offer it. Lisa was very helpful and resolved my issue quickly. Thank you Reviewed on: 15th July 2025

Not impressed

Very confusing application process, no idea whether ac application accepted, verified or opened. Not impressed. Reviewed on: 15th July 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We’re sorry to hear that you’re having issues accessing your online account. Please call us on 03330 140144 and we will be able to look into this further. Kind regards Family Building Society Response date: 29th July 2025

Windfall bond experience ...

I don’t like the new method of running the Windfall bond draws. Much prefer the previous method. I would like to see winners list as before. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. Your feedback has been passed onto the relevant team to consider any improvements in this regard. Thank you, Family Building Society Response date: 29th July 2025

All good with no problems easily sorted.

All good with no problems easily sorted. Reviewed on: 14th July 2025

Took a while to get through to speak to someone by p...

Took a while to get through to speak to someone by phone approx 20mins. However spoke to Kathryn who was very patient and took me through the process of changing my account over. Really nice to speak to someone who seemed to care and accept that not everyone is a whiz with computers. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful and patient! We are experiencing a high number of calls at the moment, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 14th July 2025

Family Building Society team member Gill extremely h...

Family Building Society team member Gill extremely helpful solved my problem in timely manner excellent service Reviewed on: 11th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service! Response date: 14th July 2025

On line access

A very professional service provided by Gill. She resolved my access issue quickly and without fuss. Thank you for your time and patience Gill. Reviewed on: 10th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Gill most helpful and patient! Response date: 14th July 2025

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