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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

23% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1246)

Proactive and helpful customer service

Proactive and helpful customer service agent with my request for a 6-month statement Reviewed on: 26th June 2025

Very helpful.

Very helpful. Problem quickly solved Reviewed on: 26th June 2025

Excellent service

Katherine was very helpful, professional, efficient & most of all patient, staying on the telephone until I hsd sorted the problem out. Reviewed on: 26th June 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear Katherine was able to assist with your query in a professional and helpful manner. Response date: 14th July 2025

Donnika was exceptionally helpful and patient

Donnika was exceptionally helpful and patient in working out how to change my passpord and transferring the information from my mobile phone to the computer. Reviewed on: 25th June 2025

Excellent fixed rate bond interest rate

Excellent 1 year fixed rate bond interest rate. Very good customer service. Reviewed on: 24th June 2025

Handling of the issue.

The issue was handled promptly and efficiently and in a very courteous manner by the bank's representative, Lisa Adams Reviewed on: 24th June 2025

Problem logging on

Had an issue logging on due to your system change, lady who helped me through it was very helpful Reviewed on: 23rd June 2025

Paper Free.

I would like al my documents by email not by post. Reviewed on: 21st June 2025

HIghly efficient, friendly and courteous, as well as...

HIghly efficient, friendly and courteous, as well as giving practical advice and information. Very pleased with the customer service from Family's Guy Williams and then also Donnika when i rang back with another query. Reviewed on: 20th June 2025

Telephoned to close account.

Telephoned to close account. Dealt with very efficiently by Elissa Agodi. Reviewed on: 20th June 2025

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