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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1421 reviews)

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4.59

Based on 1,421 reviews, last reviewed 28th Sep 2026

29% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

78%

10%

Latest highest rating:

5

Exemplary telephone help line. We needed to make several phone calls to the Family Service Team recently. The service was exemplary. The phone was answered promptly (with the opti... Read more Reviewed on: 28th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1421)

Lisa Adams was most helpful in rectifying a discrepa...

Lisa Adams was most helpful in rectifying a discrepancy with my account details. Very friendly and understanding. Reviewed on: 2nd September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Great call

Understood issue and gave clear options Reviewed on: 2nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent Customer Support

Excellent Customer Support on the telelphone, and competitive savings rates Reviewed on: 2nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Great service

They provided great savings rates, easy to use app and friendly and efficient customer service when needing to contact them. Reviewed on: 1st September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very long wait time :(

I had been locked out of my account after incorrectly inputting my password in three times and I can’t get through to your main tel number due to my mobile network Spend Cap as your line will be a high charge, so I found a tel to your mortgage department who kindly out me through to your main call centre, but I was left on hold for over an hour, so very annoyed! I called your mortgage department back and explained how long I’d been left on hold and the chap I spoke to was AMAZING and said he would try to help rest my login, which he did and I was so grateful, as I know it wasn’t his main job remit! So, a 0/10 for customer service due to a ridiculous wait time, but a 10/10 for the chap in Mortgages who went ravine and beyond to help me, rather than out me through to a never ending telephone loop! Reviewed on: 1st September 2025

Reply from Family Building Society Thank you for your positive feedback regarding our agent. Your feedback about the time on hold has been passed on to the relevant team to support ongoing improvements to our service. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025

Terrible!

Terrible! Can't log in to my account. Website is shockingly bad. Reviewed on: 1st September 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're having issues accessing your online account. Please call us on 03330 140144 so we can resolve this for you. Kind regards Family Building Society Response date: 4th September 2025

Very pleased everything very professional and compet...

Very pleased everything very professional and competent Reviewed on: 1st September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Setting up a new account

I was having trouble setting up a new account online so l popped into the branch. I was met by Alexis and Stephanie who took their time to set this up for me and answered all of my questions. Nothing beats face to face conversations regardless of how Al enabled our world becomes. I had a really nice experience. Thank you ladies. I promise to take you for a coffee when I win the next Windfall prize! :-) Reviewed on: 28th August 2025

Your consultants are very knowledgeable and really h...

Your consultants are very knowledgeable and really helpful Reviewed on: 28th August 2025

We treasure your custom, as you treasure your savings.

Lisa Adams who dealt with my two enquiries did so fully. A positive, cheery manner throughout. Fully customer orientated and a credit to your company. Reviewed on: 28th August 2025

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News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

29% decrease in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1421)

Lisa Adams was most helpful in rectifying a discrepa...

Great call

Excellent Customer Support

Great service

Very long wait time :(

Terrible!

Very pleased everything very professional and compet...

Setting up a new account

Your consultants are very knowledgeable and really h...

We treasure your custom, as you treasure your savings.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

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