Jonathan L's community profile page

Write a review

Viewing profile for,

Jonathan L

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Family Building Society, Savings:

View on product page

Wholly unacceptable poor service

Since I now have to re-submit a verification code to access my existing account, that code should be provided within 24 hours. Relying on Royal Mail, whose service is currently very poor and unreliable, not to say insecure, is completely unacceptable. It's your responsibility to provide the new verification code. If you insist on doing that by hardcopy, then it's up to you to carry the cost of a courier service. Reviewed on: 11th August 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. We're sorry to hear you're unhappy with our Online Service. Your feedback has been noted. Please call us on 03330 140144 if you require any further assistance. Kind regards Family Building Society Response date: 4th September 2025

Review of the Family Building Society, Savings:

View on product page

Dysfunctional service

My inquiry was about being shut out of my account because the FBS still hadn't supplied the verification code for my login. Telling me to login in order to get a secure message was beyond insulting! Reviewed on: 9th August 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.