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Norah P

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Review of the Family Building Society, Savings:

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One-Time Passcode

My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 17th October 2025

Review of the Family Building Society, Savings:

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Locked out of my account

Carelessly locked myself out of my account. Phone call answered after 10 minutes with constant updates, which I thought reasonable. After asking the necessary security questions, the friendly and efficient young lady enabled my log-in and stayed on the phone whilst I accessed my account. A good experience, although I’ll try not to be careless in future! Reviewed on: 9th July 2025

Reply from Family Building Society Thanks for taking the time to leave a review. We are glad to hear we were able to assist with your query in a friendly and efficient manner. Response date: 10th July 2025

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