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Christopher R

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Review of the Family Building Society, Savings:

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Took a while to get through to speak to someone by p...

Took a while to get through to speak to someone by phone approx 20mins. However spoke to Kathryn who was very patient and took me through the process of changing my account over. Really nice to speak to someone who seemed to care and accept that not everyone is a whiz with computers. Reviewed on: 14th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful and patient! We are experiencing a high number of calls at the moment, and we're doing everything we can to assist our customers as quickly as possible. We sincerely apologise for any inconvenience this may have caused. Kind regards, Family Building Society Response date: 14th July 2025

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