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TOM SEAFORD

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Review of the Family Building Society, Savings:

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Rough start...totally satisfactory outcome.

There were some technical problems during the application process. I contacted customer Services and everyone I came into contact with was exceptional. Especially Luke, who took ownership of my problem and stayed in contact with me during the entire application/registration process. The outcome.e was that the problem was resolved to my entire satisfaction and the experience of proper customer service, was a revisit to the Halcyon days of good old fashioned customer satisfaction. Well done Reviewed on: 10th July 2025

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we're pleased to hear you were happy with our service and specifically with Luke! Response date: 14th July 2025

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