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Bryan H

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Review of the Family Building Society, Savings:

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Awful web site, too complicated to open account.

Good interest rate if you can open an account. So many problems with opening an account . Web site is very poor, not displaying upload links when requested. Certified passport requested but link to certification requirements led to an error screen. Requests for duplicates of identity really annoying. When calling, always number one in queue but call just goes on ringing. Invested with another bank as so frustrated, opened joint account in under 10 minutes with better interest rate. Reviewed on: 2nd July 2025

Reply from Family Building Society Thank you for your feedback regarding the new online system. We’re sorry to hear that the updated design hasn’t met your expectations and that it has caused you inconvenience. We understand how important it is for our online system to be both accessible and easy to use. Your feedback has been passed on to the relevant team to support ongoing improvements to the new system. While the new platform was developed to enhance security and compatibility across various devices, we are continually reviewing the system to identify areas for improvement with the verification process and to ensure the experience is as smooth and secure as possible. We appreciate your patience if there is anything further, we can assist you with please don’t hesitate to let us know. Kind regards Family Building Society Response date: 10th July 2025

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