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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium Pet Insurance reviews (5994)

Review of the The Insurance Emporium, Pet Insurance:

Very easy to navigate website.

Very easy to navigate website. Each step simple to understand. Reviewed on: 26th August 2024

Why bother with dog insurance with Emporium

Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what they believe to be a fair amount. Find me a vet that charges the fee that Emporium offer, same went with consultation fees. Might as well saved my money over the 13 years he was insured Reviewed on: 9th June 2025

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Refused claim

Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say is connected to this problem even though all test results say otherwise so unfair. Reviewed on: 21st November 2024

The best insurer I've come across

The best insurer I've come across Reviewed on: 20th November 2024

Welcoming team who helped me when I needed them on t...

Welcoming team who helped me when I needed them on the phone Reviewed on: 15th October 2024

BUYERS BEWARE.

BUYERS BEWARE...I was with them for 2 years and made a very small claim. Of course not covered for not even £1 of it to help with my little cats treatment, such a waste of money Reviewed on: 15th October 2024

Speedy sign up process and some good additional bene...

Speedy sign up process and some good additional benefits, hoping to never need but good so far Reviewed on: 14th October 2024

Very easy to navigate website, competitive prices &...

Very easy to navigate website, competitive prices & helpful staff. Reviewed on: 11th October 2024

Horse insurance claim made was settled without hassl...

Horse insurance claim made was settled without hassle within days. Reviewed on: 9th October 2024

Great price

Great price insurance. Documents sent quickly. Very efficient Reviewed on: 8th October 2024

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