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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5679 reviews)

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4.74

Based on 5,679 reviews, last reviewed 13th Feb 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

DO NOT USE TIDE. DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgen... Read more Reviewed on: 13th February 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5679)

Review of the Tide, Business Banking:

Tide have deactivated my account

Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost). Stay away from Tide unless you want to lose all your money. Reviewed on: 7th May 2024

Disappointing Experience with Tide Bank

I must say that my experience with Tide Bank has been nothing short of a nightmare. This is by far the worst bank I have ever encountered, and I feel compelled to share my frustrations. First and foremost, I lost my card and promptly reported it to the bank. However, when I discovered that someone had used my card for two unauthorized transactions, Tide Bank showed no interest in helping me recover my money. Their lack of support in such a critical situation was extremely disheartening. Another glaring issue with Tide Bank is their absence of a notification service. Most other banks offer real-time notifications for card transactions, providing customers with peace of mind and security. Regrettably, Tide Bank falls short in this aspect, leaving their customers vulnerable to potential fraud. Furthermore, their handling of direct debit notifications is utterly inadequate. It seems like they do not prioritize informing their customers about incoming debits, which can lead to unexpected deductions from accounts. The customer service experience at Tide Bank is abysmal. If you have a complaint and decide to reach out via message, be prepared to wait nearly 48 hours for a response. This kind of delay is simply unacceptable, especially when urgent issues need attention. To top it all off, Tide Bank blocked a transfer from a company that had paid me for my work, causing significant inconvenience. Their excuse? A vague explanation about a "system issue." Waiting nearly two days to access my hard-earned money due to their internal problems was incredibly frustrating. In summary, I strongly advise anyone considering Tide Bank to think twice and explore alternative banking options. My experience has been marred by a lack of support, security features, and efficient customer service. Tide Bank is a financial institution to avoid at all costs. Date of experience: 05 September 2023 Reviewed on: 7th September 2023

Appauling Service - AVOID AT ALL COSTS

Appalling Service... my account has now been out of action for 40 days and i cant get to my money. Despite numerous messages and requests for a call from a manager (which I still haven't had), It's still not resolved.. Simply get the same useless rabbited responses from nameless individuals.. no customer service.. No care... nothing at all… Reviewed on: 26th June 2023

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is got to be the worst company to deal with. Keeps freezing my account for no reason. Staff have not got a clue what to do. You mail them and they take all day to get back to you but they do not help you. Reviewed on: 21st June 2023

Reliable banking option

I have been a Tide business customer for more than 3 years. Its app is easy to use and reliable. Customer service is helpful. Reviewed on: 31st May 2023

Politically motivated shutdowns

This bank seems to shut accounts down for politically motivated reasons Reviewed on: 19th May 2023

Banking made simple

Simple to use account for day to day trading would Be much better if they Offered more banking products such as Over draughts and Buissness loans And watch us grow But would choose all over again Without a Issue Reviewed on: 12th May 2023

Back street back avoid

Froze my card whilst overseas as well as my company account . Left stranded with no access to money . 7 days later still giving excuses not to return my money . REVOLUTE AND STARLING are both reputable banks I can not stress enough to avoide tide my business has been unable to trade for a week and still excuses Reviewed on: 1st May 2023

Avoid at all cost

Random pausing of accounts, not responding for days, not being able to actually speak to any person. Causing 1000s of damage to business No phone number to call. Business address is virtual. All in all a big fraud Reviewed on: 1st May 2023

Great bank for a digital age

Fantastic bank with all the support of a high Street bank but without the faff and hassle and streamlined for the needs of today - who would want to choose a traditional bank when you have awesome disruptors like Tide. Reviewed on: 23rd April 2023

Absolutely washed away by Tide

They have assisted me through starting my own business, from registering the company to accepting my first payment. Absolutely stellar customer services, clear documentation / information suitable for beginners just starting out or an intermediate business person and nice user friendly apps. Would recommend to anyone with a business considering you arent paying a monthly fee their core service is next to none when it comes to business banking Reviewed on: 22nd April 2023

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