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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5682 reviews)

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4.73

Based on 5,682 reviews, last reviewed 7th Mar 2025

300% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

support is excellent especially for the small company Whenever there were issues, support did not make me feel like an irritation like at previous banks Reviewed on: 7th March 2025

Latest lowest rating:

1

DO NOT USE TIDE. DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgen... Read more Reviewed on: 13th February 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

Tide Business Banking reviews (5682)

Review of the Tide, Business Banking:

Easy Banking with Tide

From setting up the account to management, it could not be easier. Great customer service and everything is slick and transparent. Recommend to friends and family. Reviewed on: 11th April 2023

support is excellent especially for the small company

Whenever there were issues, support did not make me feel like an irritation like at previous banks Reviewed on: 7th March 2025

Best provider of business banking services

I've tried a lot of business bank accounts, and Tide without doubt is the most complete and functional solution on the market. Their deep focus and expertise in business banking sets them apart from other competitors in the market. Reviewed on: 4th March 2025

Registering for a Tide account was a breeze, the pro...

Registering for a Tide account was a breeze, the process was simple and self explanatory, I was accepted promptly and received my new bank card within a few days. The only downside is they don't print business name on the bank card but your personal name. Otherwise they offer great value and rates above and beyond other what other banks offer and the app is great makes managing everything so simple and easy. Reviewed on: 27th February 2025

DO NOT USE TIDE.

DO NOT USE TIDE. At a very crucial point of my business, I cannot access my Tide account. I have received no response from them despite several, urgent emails. This will result in potentially hundreds of thousands of pounds loss as I cannot complete a transaction. AVOID TIDE at all costs. Reviewed on: 13th February 2025

By far, this is one of the worst banking services I...

By far, this is one of the worst banking services I have ever used. My experience has been poor from the start. They had the audacity to keep incoming payments pending due to internal processes, although I had provided the required information multiple times to multiple advisors. This resulted in financial implications for me as an individual. The worst part came last week when I realized I was completely unable to make any payments. My funds are currently inaccessible—no card payments, no transfers to my personal account, and no ability to pay invoices. Thousands of pounds are stuck, and I have been chasing this issue with multiple advisors for the past four days. It turns out that the team supposedly responsible for resolving this only works Monday to Friday. At no point have I been given a timeline for when I can expect this to be resolved, nor have I received a clear explanation as to why it happened. The only response I get from agents is that they are "chasing it for me." Furthermore, I now risk late payment fees, as I have been unable to move funds from my business account with Tide to cover direct debits linked to my personal account. This situation is completely unnecessary and unethical. It is unacceptable for a financial institution entrusted with business accounts to fail its customers this way. Reviewed on: 3rd February 2025

I am incredibly dissatisfied with Tide and their ser...

I am incredibly dissatisfied with Tide and their service. They have wasted my valuable time with unnecessary bureaucracy and a complete lack of efficiency. As a business owner, time is critical, and Tide has proven to be anything but business-friendly. Their customer support is unhelpful, the account setup process is unnecessarily complicated, and the overall experience has been frustrating. Tide claims to cater to businesses, but my experience suggests otherwise. I cannot recommend Tide to anyone looking for a reliable and efficient banking service. Avoid them if you value your time and need a seamless experience for your business operations. Reviewed on: 15th January 2025

We have operated a Tide Ltd Company account for over...

We have operated a Tide Ltd Company account for over 2 years, today without any prior notice or giving a reason they closed our account, one week before Christmas, we had payments going into the account today rejected, and staff to pay for Xmas etc in the coming days, in my opinion this is not a proper bank, they do not offer any services that a normal bank do, customer service is non existent, the only time they contact you is when trying to upgrade you to a more expensive option, their messages service is useless often taking hours or even days to respond I would advise to avoid at all costs. Reviewed on: 17th December 2024

5 years of unhappiness

I am with Tide Bank since 2019. I am a Tide Plus member. The journey has not been that good so far. The debit card issued was not accepted by many merchants especially at petrol pumps. This is now resolved in 2024 after making numerous complaints and perhaps by many customers. I just have been a victim of fraud through debit card. The transaction took place without my knowledge and Tide Bank has been very-very slow in taking action on it. It has been over 2 months. I get phone calls from their Sales Team to upgrade the account but when I am a victim of fraud, their team ask me on email if they can call me. How bizarre is this!! Recently, I made payments to my regular suppliers and paid salary. All the beneficiaries bank accounts showed my personal name instead of my Busniess Name. This is so appalling and unacceptable. A lot many times my cleints struggle to find my business name when they have to make a payment via BACS from their bank, I receive screenshots from my customers alerting that the Sort Code and Account Number I provide for Tide bank doesn't match. At this stage, I have to advise my customer to pay £1 and I will confirm its receipt and then they can make me the remaining payment. In conclusion, I am not a happy customer/member of Tide. There are various flaws in their system and they are too late in addressing them. Reviewed on: 22nd November 2024

This is not a bank, it is a circus!

They are spamming my inbox with usless emails about their services and offers at least twice a week. When I wrote to them asking to stop, they gave me 24 hours on a weekend to click on a dodgy link, provide a scan of my ID and other sensitive information just to CONTINUE THE CONVERSATION! Not to mention that they changed my business account details from my business name, to my personal name. May as well have a personal account. This is not a bank, it is a circus! Reviewed on: 14th October 2024

Stay away from this company

If your looking for a company that are there if you need support don’t use Tidy average response time about 16 hours, there telephone support is more like an answering service can’t help at all. I’ve had countless problems and even after all of that I thought it would be ok so I ordered a card machine which ups failed to deliver and expected me to collect it from the depot as they had no drivers. Once I had the card machine went through the motions of setting it up it failed to set up and is now stuck on a setup page, 36hours later still no further forward and it’s now costing my company sales as I am unable to take card payments. All I get from support is I have escalated it to the tech team you will just have to wait. No idea of time scale or any idea what they are actually doing. Seriously horrific service and no regard for me or my business. Reviewed on: 13th September 2024

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