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Review of the Tide, Business Banking:

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By far, this is one of the worst banking services I...

By far, this is one of the worst banking services I have ever used. My experience has been poor from the start. They had the audacity to keep incoming payments pending due to internal processes, although I had provided the required information multiple times to multiple advisors. This resulted in financial implications for me as an individual. The worst part came last week when I realized I was completely unable to make any payments. My funds are currently inaccessible—no card payments, no transfers to my personal account, and no ability to pay invoices. Thousands of pounds are stuck, and I have been chasing this issue with multiple advisors for the past four days. It turns out that the team supposedly responsible for resolving this only works Monday to Friday. At no point have I been given a timeline for when I can expect this to be resolved, nor have I received a clear explanation as to why it happened. The only response I get from agents is that they are "chasing it for me." Furthermore, I now risk late payment fees, as I have been unable to move funds from my business account with Tide to cover direct debits linked to my personal account. This situation is completely unnecessary and unethical. It is unacceptable for a financial institution entrusted with business accounts to fail its customers this way. Reviewed on: 3rd February 2025

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