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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.75 (198 reviews)

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3.61

Based on 198 reviews, last reviewed 5th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

5

Fast & good service, Fast good service, up-to-date, easy manage the app Reviewed on: 5th March 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (198)

Review of the TSB, Classic Account:

STAFF IN LOCAL BANK REALLY HELPFUL

ONLINE BANKING WEBSITE IS VERY EASY TO USE , STAFF IN BANK GO EXTRA MILE TO SORT YOU'RE QUERY OUT Reviewed on: 6th November 2018

customer service

Impossible to get a resolution on my complaint. Reviewed on: 28th April 2020

Internet Banking......HA HA HA HA

Slow service, can't close an account online have to download form and take to branch (if still open). If security get involved over a payment you'll be asked to phone and then shunted from one queue to another. BTW if you use google chrome the TSB system doesn't like your pop-up blocker. Reviewed on: 20th March 2020

Most greedy bank in the UK, stay away.

For over 20 years I had an arranged overdraft with Lloyds before I was hived off to the TSB. I paid Lloyds an agreed interest rate of 3% over base rate. After TSB had held my account for a few months I received a letter telling me that they were cancelling that arrangement and instead would charge me 19% - 18.5% over base rate. I complained, they refused to do anything at all. A few weeks ago I received another letter this time telling me that instead of 19% interest they would now be charging almost 40% instead. My account has never been disorderly in any way at all. TSB are the most greedy and arrogant bank I have ever heard of. Don't go anywhere near them if you value your wallet. Reviewed on: 12th March 2020

No problems

Apart from not having a branch in my town. Everything is great with TSB Reviewed on: 9th February 2020

None Problematic Bank

I have only been a customer of TSB for a couple of years and have never had a problem with any part of using my account. Reviewed on: 9th February 2020

Could use a few more locals

Just switched to TSB, never been with them b4, was looking for a trust worthy bank after the likes of HSBC. I'd like to see a few more branches and cash point to pay in with would be nice. Had a mortgage advice talk and very disappointed with that process.... Reviewed on: 9th February 2020

Extended Friends

I have always had an excellent service for all the years I/We have been with them. I get a one to one service and they seem to hold an important diary to alert me when interest on my/our accounts are about to change. We get better options not worse if the intrerest is going down. Helpful, cheerful and trustworthy. Reviewed on: 8th February 2020

Local bank

Although open 3 days the service is 1st class Reviewed on: 7th February 2020

Looks After You Before You Know You Need It.

Someone was trying to buy stuff with my card. I had no idea. TSB knew though and stopped it before I even knew about it. I know they have a bad press recently because of computer glitches. However I felt when I needed looking after they did just that in a warm caring and friendly manner. Reviewed on: 6th February 2020

Monika

I like TSB. This banking is easily. People who work there are nice. Reviewed on: 6th February 2020

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