Write a review

TSB: Classic Account reviews

Name: Classic Account
Rating: 3.76 (201 reviews)

View other TSB products

3.66

Based on 201 reviews, last reviewed 21st Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

20%

19%

Latest highest rating:

4

TSB mortgage nahhh £100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance. Reviewed on: 21st April 2025

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

Read all reviews Write a review

About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

Review TSB: Classic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

TSB Classic Account reviews (201)

Local bank

Although open 3 days the service is 1st class Reviewed on: 7th February 2020

Looks After You Before You Know You Need It.

Someone was trying to buy stuff with my card. I had no idea. TSB knew though and stopped it before I even knew about it. I know they have a bad press recently because of computer glitches. However I felt when I needed looking after they did just that in a warm caring and friendly manner. Reviewed on: 6th February 2020

Monika

I like TSB. This banking is easily. People who work there are nice. Reviewed on: 6th February 2020

Always fantastic.

Been with TSB for many of years now. Couldn't fault them, they have always gone above and beyond to help me whenever ive had an enquiry. Reviewed on: 6th February 2020

Not had many problems but not enough branches

I have been a TSB customer for years and they have never given me any real cause to complain. However when I have needed financial support they have not been very flexible. There is also not enough high street branches as some things you still need to go in to branch to do Reviewed on: 6th February 2020

current account

Been with TSB 69 yrs (started with old threepenny bit on savings book) Bank had old wooden floorboards and no carpet . Wouldn't change them for the world. as with all banks some minor problems but always fixed right away with an apology and a smile and lots of respect. cant beat those three. Reviewed on: 5th February 2020

Under-rated Bank

TSB have always been a good bank. When they make mistakes they hold their hands up and admit it and offer compensation which not many banks would do Reviewed on: 24th January 2020

Let down by service

The card overall is good - Their customer service is very poor. The app works great. Reviewed on: 21st January 2020

It's ok but prone to IT glitches

The first time an IT glitch happened , online /app banking was unavailable to use for far too long before the problem was fixed. It's happened again since then and , in my opinion, these IT problems reflect badly on the TSB and cause disruption for their customers.The service from the staff at my local branch is very good indeed. They are unfailingly pleasant and helpful. Reviewed on: 23rd November 2019

Great customer service

Very friendly and good communicators Reviewed on: 9th July 2019

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Classic Account
from Bank of Scotland 3.94 from 112 reviews
Cash Account
from Bank of Scotland 3.86 from 54 reviews
Student Current Account
from RBS 4.07 from 13 reviews

There's still more to see!

TSB has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub