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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.32 (108 reviews)

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3.00

Based on 108 reviews, last reviewed 20th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

55%

3 star

40%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Been stranded in the side of the road for nearly 6 h... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all... Read more Reviewed on: 20th November 2024

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (108)

Review of the Van Line Direct, Insurance Broker:

Avoid them

I had an van insurance on them , on 18 February I asked to cancel my insurance and they keep my insurance on. On 18 February they said I will get my refund in 7 days.I paid more then £1000 to them for 3 weeks of insurance. On 3 March I receive back £74. On 20 March I send them proof that from 24 February I have van insurance to another company. Every time when I call them they say to wait 7 more days to get my refund. Reviewed on: 5th April 2023

Been stranded in the side of the road for nearly 6 h...

Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all I get is lies and at one point even herd them laughing at me in the background Reviewed on: 20th November 2024

Would definitely NOT recommend

Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in contact several times to cancel my insurance but could never speak to someone and now they are trying to charge me hundreds just to cancel! They are such a rip off!! Not only that but I am being bombarded with 5 or more messages a day and they have taken money out of my account without my authorisation!! I would advise not to use them as there are better companies out there who will not rip you off! Reviewed on: 13th November 2024

1 start to many.

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Reviewed on: 11th September 2024

Insurance

Easy to contact, helpful with queries Reviewed on: 24th August 2024

Clowns

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023

Thanks Josh

Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they were doing. Great work and thanks Josh Reviewed on: 23rd April 2023

Saved £77 which is always nice

Cheaper than compare the market! Reviewed on: 23rd April 2023

Bred was fantastic

Helped me save £100!! Knew what he was talking about Reviewed on: 22nd April 2023

Bred was amazing. Sorted me right out

Went above and beyond, brilliant customer service. Saved £100 Reviewed on: 22nd April 2023

Terrible company

Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023

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