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Van Line Direct: Insurance broker reviews

View other Van Line Direct products
2.23
Based on 116 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
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0%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it.  ... Read more Reviewed on: 18th August 2026
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D Quigg
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About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

Review Van Line Direct: Insurance broker now

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Van Line Direct Insurance broker reviews (116)

Shocking there reviews speak for themselves

1
Totally shocking can't say more Reviewed on: 19th February 2023
Mark Oakes's avatar
Mark Oakes

Terrible!

1
Awful company! Terrible customer service once you eventually get through to someone!! Cancelled a policy after one month, 6 months later "I owe them money" Took them 6 months to decide that though! Then they take money from you without a warning, no payment plan, just take what they want when they want and don't offer a refund!! Absolutely disgusting!! Wish I could give 0 stars. They are not helpful or sympathetic in the slightest! Through hard times people need to look after their money and they couldn't care less! Reviewed on: 18th February 2023
Lauren 's avatar
Lauren

Mr

1
impossible to get in touch with van line direct insurance and the quoted me £951- for my van insurance and then with the insurance brokers fees they charged me £1155.47 without telling me i am cancelling my insurance imediately Reviewed on: 6th February 2023
Bobby Schampions's avatar
Bobby Schampions

Thieving Criminals

1
Stole my deposit and then tried to rip me off for an increased policy of over £1000 more than quoted. These people should be jailed. Avoid like the plague. Reviewed on: 3rd February 2023
Lee Burt's avatar
Lee Burt

Waste of time

2
I've been trying to cancel my insurance for over a week bow getting bot or some one in South Africa online having to chat with going slowly mad by thos bunch of jokers Reviewed on: 23rd January 2023
Simon Zanders's avatar
Simon Zanders

Absolutely impossible to contact

1
We have been trying to get hold of them to cancel our insurance for almost a month. Now requested 4 call backs, they didn’t call. Tried online chat, they said in order to cancel I have to speak to someone and someone would call…no-one called. I asked how to make a complaint, I have to call! We have now emailed an address we found online, but we're not holding our breath! Reviewed on: 11th January 2023
Phill Bernier's avatar
Phill Bernier

**** of a company

1
Gave me a quote online payed the deposit of£77 then got a msg a hour later to phone them for them to add more money to the policy saying I use the van for work which I don't Reviewed on: 30th December 2022
colin philips's avatar
colin philips

Awful!!!

1
Dreadful! took a deposit and our charity Van was left without insurance after it was escalated 3 times. They then cancelled the policy and refused to return the deposit because they offered to look at other insurers to reduce the price which went up by 50 percent from their quote....I never refused the policy they just never got back to us. Our charity lost a food donation worth hundreds of pounds and they were awful. I've been cut off, had the phone hung up, waited 40 minutes and then had the phone hung up on me. Every adviser polite and promised the world but repeatedly had no returned calls to sort it out. Worst experience i've ever had ! 8 days! On a positive I've signed up for another of the quotes and they've been awesome within an hour insured and sorted at the cost they provided on compare the market! AVOID AT ALL COSTS! Reviewed on: 7th December 2022
Merry Barrett's avatar
Merry Barrett

If I could give zero stars I would

1
Scammers! I got caught out by their low deposit fee of just a few pounds. I then started getting very suspiciously dodgy text messages saying “warning! Your policy will be cancelled at midnight unless you give details. I called them to give permission to go ahead and cancel my policy, and the woman on the phone literally shouted at me. She was incredibly rude. This can not be a legit company! They then proceeded to take money out of m account, despite telling me multiple times that my policy was cancelled, and me requesting that twice on the phone Reviewed on: 25th November 2022
Mikafeather's avatar
Mikafeather

AVOID AT ALL COSTS

1
AVOID AT ALL COSTS! I paid for a policy online, Vanline Direct then emailed asking me to call and validate the policy info, which I did. Rather than Validate the policy, the person at the company created a duplicate policy. Once I discovered this I cancelled the duplicate policy and Vanline are now demanding £663 outstanding balance and cancellation fee for a policy I never opened. Reviewed on: 24th November 2022
Tony Peden's avatar
Tony Peden

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