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Van Line Direct: Insurance Broker reviews

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2.92
Based on 111 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
3%
3 star
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0%
See only 2 star reviews
2%
See only 1 star reviews
41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025
Martin Jones 's avatar
Martin Jones
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (111)

Absolutely impossible to contact

1
We have been trying to get hold of them to cancel our insurance for almost a month. Now requested 4 call backs, they didn’t call. Tried online chat, they said in order to cancel I have to speak to someone and someone would call…no-one called. I asked how to make a complaint, I have to call! We have now emailed an address we found online, but we're not holding our breath! Reviewed on: 11th January 2023
Phill Bernier's avatar
Phill Bernier

**** of a company

1
Gave me a quote online payed the deposit of£77 then got a msg a hour later to phone them for them to add more money to the policy saying I use the van for work which I don't Reviewed on: 30th December 2022
colin philips's avatar
colin philips

Awful!!!

1
Dreadful! took a deposit and our charity Van was left without insurance after it was escalated 3 times. They then cancelled the policy and refused to return the deposit because they offered to look at other insurers to reduce the price which went up by 50 percent from their quote....I never refused the policy they just never got back to us. Our charity lost a food donation worth hundreds of pounds and they were awful. I've been cut off, had the phone hung up, waited 40 minutes and then had the phone hung up on me. Every adviser polite and promised the world but repeatedly had no returned calls to sort it out. Worst experience i've ever had ! 8 days! On a positive I've signed up for another of the quotes and they've been awesome within an hour insured and sorted at the cost they provided on compare the market! AVOID AT ALL COSTS! Reviewed on: 7th December 2022
Merry Barrett's avatar
Merry Barrett

If I could give zero stars I would

1
Scammers! I got caught out by their low deposit fee of just a few pounds. I then started getting very suspiciously dodgy text messages saying “warning! Your policy will be cancelled at midnight unless you give details. I called them to give permission to go ahead and cancel my policy, and the woman on the phone literally shouted at me. She was incredibly rude. This can not be a legit company! They then proceeded to take money out of m account, despite telling me multiple times that my policy was cancelled, and me requesting that twice on the phone Reviewed on: 25th November 2022
Mikafeather's avatar
Mikafeather

AVOID AT ALL COSTS

1
AVOID AT ALL COSTS! I paid for a policy online, Vanline Direct then emailed asking me to call and validate the policy info, which I did. Rather than Validate the policy, the person at the company created a duplicate policy. Once I discovered this I cancelled the duplicate policy and Vanline are now demanding £663 outstanding balance and cancellation fee for a policy I never opened. Reviewed on: 24th November 2022
Tony Peden's avatar
Tony Peden

total scam - should be removed from comparison sites

1
This is the second time : they always are the lowest quote so of course you click on it. They take a small deposit then ring you to "validate" - you have to do the form AGAIN on the phone and they find things wrong - (petty -made up stuff!) - they then try and add large amounts of money to your quote. Since this has happened twice I now realise the scam - the first time I clocked it to my own mistake. I then cancelled and they want to keep your deposit as a cancellation fee! Can't believe they are allowed to remain active- totally put me off ever using a comparison site again! Reviewed on: 23rd October 2022
CrewbieStore's avatar
CrewbieStore

Absolutely fantastic!

5
Quick, friendly and efficient Cover. Reviewed on: 11th October 2022
Nth 's avatar
Nth

SCAM

1
Absolutely useless. They still try and take money out of my account at random times 3 years after policy ended. No direct phone number to call, online chat is non existent too! No matter when you go on there its always 'Sophie' and asks the same questions and gives no answers. They are thieves, avoid them like the plague Reviewed on: 23rd September 2022
Rob's avatar
Rob

Absolute shambles!!

1
Absolute shambles of a service in my experience. Everything has to be done through an online portal (despite their documentation saying that I can resolve issues, make changes to my policy and make payments over the phone). The portal has many glitches and has caused me to get fines due to the fact that it kept refusing my card. The support agents in the chat are less than helpful, not actually responding to the questions I have asked. I will not be renewing with them, nor will I be recommending them to anyone. The whole service has caused me so much stress Reviewed on: 21st September 2022
Lora's avatar
Lora

Great company

5
Easy to contact, easy to use app and clear and concise. Couldn’t ask for more. Reviewed on: 13th September 2022
Kiel Michael Broderick's avatar
Kiel Michael Broderick

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