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Van Line Direct: Insurance Broker reviews

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2.93
Based on 113 reviews, last reviewed 15th Nov 2025
No new 5 star reviews
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No new 1 star reviews
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3 star
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2%
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42%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Do Not Use Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance left to havin... Read more Reviewed on: 15th November 2025
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HF
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (113)

Absolute shambles!!

1
Absolute shambles of a service in my experience. Everything has to be done through an online portal (despite their documentation saying that I can resolve issues, make changes to my policy and make payments over the phone). The portal has many glitches and has caused me to get fines due to the fact that it kept refusing my card. The support agents in the chat are less than helpful, not actually responding to the questions I have asked. I will not be renewing with them, nor will I be recommending them to anyone. The whole service has caused me so much stress Reviewed on: 21st September 2022
Lora's avatar
Lora

Great company

5
Easy to contact, easy to use app and clear and concise. Couldn’t ask for more. Reviewed on: 13th September 2022
Kiel Michael Broderick's avatar
Kiel Michael Broderick

Dont waste your time and money!!

1
I had van insurance with Vanline Direct 2021 - 22 , got my renewal through which was rediculous so i shopped around and got a few quotes via a compare site. It just so happenend that Vanline was one of the cheaper ones so i took out the insurance with them again... thats when the trouble began. They obviously took offence to me shopping around and they made it known through their customer service. Took my money but refused to send my policy documents through (found out that i was not insured for 2 days of driving) after 3 days of phone calls and emails i decided to cancel, thats a whole new story. DO NOT GO NEAR THESE CLOWNS. Reviewed on: 6th September 2022
Tidge65's avatar
Tidge65

Scam

1
Quote one price, charge another if you don't like it we will keep £25 of your hard earned cash. Avoid Reviewed on: 30th August 2022
Nige's avatar
Nige

Wasted 2 hours of my time

1
They quoted 300 online..paid went back to work and phoned me..had to re do whole form again on phone !! Why..then said I hadn’t ticked option to and from a place of work..!..and wanted another £500 !!..the two options were social domestic pleasure option no 1 commercial..option two..I ticked option one which sparrently was a mistake on my part ..warranting a £25 charge and an extortionate quote..nearly double..there is no option to and from a place of work ..never ever use these waste of my day firm ..should b struck off Reviewed on: 19th August 2022
james turnbull's avatar
james turnbull

Do not use these people

2
Worst ever experience, most useless incompetent company I have ever dealt with in my entire life. None has a clue what they are doing. Take your money and screw your over. Quote you for cover you except then they give you less cover for the same money and no one could care less Reviewed on: 19th August 2022
william roy's avatar
william roy

Started a policy I didn't authorise

1
This company started a policy without my consent when I was just enquiring about insurance and contacted me looking for £300 for a policy I didn't want and when I called them to tell them I didn't start this policy they just ignored me and wouldn't cancel it in time just telling me. They took money from my bank account as a cancellation fee £50. Complete conman just trying to make easy money. Surely They can't get away with this. I am contacting trading standards. Reviewed on: 9th July 2022
Richard Neill's avatar
Richard Neill

SCAMMERS - BEWARE

1
Vanline Direct are a bunch of scammers, AVOID this company like an STD ! They will take whatever sum they see fit from your account. A very poorly run company with terrible customer service. Reviewed on: 21st March 2022
G Fantastic's avatar
G Fantastic

Avoid this Company

1
Absolute rip off of a company!! I took a policy out on 14-01-22 and paid a £30 deposit, on 20-01-22 another £226.02 left my bank as a direct debit, again on 14-02-22 another payment of £226.02 left my bank? Total payments £482.04… My annual premium was £1775.06 plus the “brokers” fee of £300 totals £2075.06… I requested they cancel my policy as they could not insure anyone under the age of 25, they even managed to screw that up by blaming it on “human error”?? Today I received an email stating there was an outstanding balance due of £42.97??? Based on the fact my premium (including the “broker” fee of £300) was £2075.06 and my monthly direct debit was £226.02, £226.02 x 12 = £2712.25 the figures this company have supplied me with simply don’t add up.., £1775.06 / 365 = £4.86 per day, as the insurance was in place for 33 days this equates to £160.48 yet I have paid £482.04 an excess payment of £331.55 yet they are claiming I owe an additional £42.97???? Seriously steer we’ll clear of this rip off company, the price may look cheap but as the above figures show this company are simply a bunch of crooks… This matter will be passed on to the Financial Conduct Authority as well as the Financial Ombudsman Service… Reviewed on: 24th February 2022
Paul Askew's avatar
Paul Askew

scam artists

1
after signing a new van insurance online with payment taken, they phoned me to ask additional questions. As a result of this they said the insurance price had risen by £1000! this was unacceptable to me so told them to cancel the insurance, they then charged me £25 for the pleasure of not taking their falsely advertised insurance. Rip off merchants don't use. Reviewed on: 22nd February 2022
Lesley McGregor's avatar
Lesley McGregor

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