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Lora

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Review of the Van Line Direct, Insurance Broker:

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Absolute shambles!!

Absolute shambles of a service in my experience. Everything has to be done through an online portal (despite their documentation saying that I can resolve issues, make changes to my policy and make payments over the phone). The portal has many glitches and has caused me to get fines due to the fact that it kept refusing my card. The support agents in the chat are less than helpful, not actually responding to the questions I have asked. I will not be renewing with them, nor will I be recommending them to anyone. The whole service has caused me so much stress Reviewed on: 21st September 2022

Review of the NatWest Group - Cora, Digital Assistant:

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Quick and efficient with positive results

Really easy way to get needs met, questions answered and problems resolved Reviewed on: 12th April 2021

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