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Van Line Direct: Insurance Broker reviews

2.96
Based on 110 reviews, last reviewed 31st Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
3%
3 star
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0%
See only 2 star reviews
2%
See only 1 star reviews
41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025
S t jackson 's avatar
S t jackson

About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (110)

Check T&C's - unreasonable cancellation fees

1
First year of cover was fine, however the policy was set to auto-renew (by default) and the premium increased by 37% for no reason. I called to cancel the policy and was informed I would be charged £45 to cancel the policy even though it had yet to start. Customer Services were blunt to the point of being rude and simply referred me to their T&C's. On closer inspection of the Van Line Direct T&C's the Statement of Price states: Your total annual price is £769.46, this price is made up of: The insurer annual premium of £290.66 and a policy administration fee of £453.80. So the administration fee far outweighs the insurance premium! Take my advice and don't insure with these con artists! Reviewed on: 24th September 2021

top gaff

5
would rec to all my mates on the job Reviewed on: 26th April 2021

very happy with the service, gave me a good price and answered all my questions.

5
was very happy with the price i was given the lad on the phone was very polite and friendly. would highly recommend. Reviewed on: 26th April 2021

No hassle Service

5
Made buying my van insurance quick and easy and saving me money at the same time, would highly reccomend. Reviewed on: 21st April 2021

Professional and to the point

5
I would go above and beyond to recommend Van Line Direct their clientele are very professional and keep everything to a minimum but also making sure the cover you require best suits your needs at the most affordable rates available. Reviewed on: 20th April 2021

Great service

5
clear and quality service - very professional Reviewed on: 20th April 2021

excellent service !!!

5
mohammed assisted in sorting an existing query before setting up a new policy, saving me the time and hassle of jumping between departments :) Reviewed on: 20th April 2021

excellent service !!!

5
mohammed assisted in sorting an existing query before setting a new policy up, saving myself the time and hassle of jumping between departments :) Reviewed on: 20th April 2021

Fantastic and helpful

5
really calm and slow when i had trouble understanding Reviewed on: 20th April 2021

Extra Mile :)

5
Customer service always willing to go the extra mile and doing all that they can tp make sure that the client leaves the call with a smile. Reviewed on: 19th April 2021

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