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Van Line Direct: Insurance Broker reviews

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2.92
Based on 111 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
3%
3 star
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0%
See only 2 star reviews
2%
See only 1 star reviews
41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025
Martin Jones 's avatar
Martin Jones
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (111)

Scammers

1
Gave a quote online had the dreaded phone call straight after to validate increased by an extra 800 after phone call ive reported this to rip off britain ,the ombusman and the fca Reviewed on: 13th October 2021
Clint Avery's avatar
Clint Avery

Check T&C's - unreasonable cancellation fees

1
First year of cover was fine, however the policy was set to auto-renew (by default) and the premium increased by 37% for no reason. I called to cancel the policy and was informed I would be charged £45 to cancel the policy even though it had yet to start. Customer Services were blunt to the point of being rude and simply referred me to their T&C's. On closer inspection of the Van Line Direct T&C's the Statement of Price states: Your total annual price is £769.46, this price is made up of: The insurer annual premium of £290.66 and a policy administration fee of £453.80. So the administration fee far outweighs the insurance premium! Take my advice and don't insure with these con artists! Reviewed on: 24th September 2021
Tony H's avatar
Tony H

top gaff

5
would rec to all my mates on the job Reviewed on: 26th April 2021
Mike Doug's avatar
Mike Doug

very happy with the service, gave me a good price and answered all my questions.

5
was very happy with the price i was given the lad on the phone was very polite and friendly. would highly recommend. Reviewed on: 26th April 2021
Al's avatar
Al

No hassle Service

5
Made buying my van insurance quick and easy and saving me money at the same time, would highly reccomend. Reviewed on: 21st April 2021
Mack's avatar
Mack

Professional and to the point

5
I would go above and beyond to recommend Van Line Direct their clientele are very professional and keep everything to a minimum but also making sure the cover you require best suits your needs at the most affordable rates available. Reviewed on: 20th April 2021
moegammad mohamed's avatar
moegammad mohamed

Great service

5
clear and quality service - very professional Reviewed on: 20th April 2021
david's avatar
david

excellent service !!!

5
mohammed assisted in sorting an existing query before setting up a new policy, saving me the time and hassle of jumping between departments :) Reviewed on: 20th April 2021
akielaisaacs@gmail.com's avatar
[email protected]

excellent service !!!

5
mohammed assisted in sorting an existing query before setting a new policy up, saving myself the time and hassle of jumping between departments :) Reviewed on: 20th April 2021
akielaisaacs@gmail.com's avatar
[email protected]

Fantastic and helpful

5
really calm and slow when i had trouble understanding Reviewed on: 20th April 2021
kyle 's avatar
kyle

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