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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

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2.96

Based on 110 reviews, last reviewed 31st Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

Saved £77 which is always nice

Cheaper than compare the market! Reviewed on: 23rd April 2023

If I could give a minus rating I would.

This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”? So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct. After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away. It could have all been avoided if they were honest when I first made my call to them. Very disappointed! Reviewed on: 22nd June 2020

Worst company ever

Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without any permission! they have made sure financial measures are in place that are designed to further impact on already struggling family’s in this pandemic they offer absolutely no support towards the current situation. They are also sending out renewal premiums that far exceed the price of the same insurance if purchased through a go compare or simple website. I have just cancelled my insurance within 10 day’s of them fraudulently starting a new agreement in my name and they have charged me nearly £150 to cancel a policy I was never sold or sent any documentation for. STAY AWAY Reviewed on: 15th May 2020

shocking company

Avoid them..argued over my no claims proof ...then cancelled my policy and charged me £90 cancellation fee even though not my fault Reviewed on: 4th February 2020

Avoid just a scum the point is your £25

I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily . Avoid .Safe your time and health. Reviewed on: 24th July 2019

Awful

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup. Reviewed on: 9th July 2019

Very friendly customer service

Joel was incredibly helpful over the phone, thank you. Saved a lot. Reviewed on: 10th September 2018

An absolute shambles of a company

Constant phone calls & emails threatening to cancel insurance as I could not produce evidence of no claims discount on my current car insurance, ( this I had never requested that they use) all I wanted was a policy without using my NCD as was originally quoted online, they then asked for more funds when I told them to let policy lapse. THIEVES ( scrooge would be proud of your attitutde ) Reviewed on: 19th July 2017

Avoid !!

DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no idea who we were, we could never get ahold of them, they lied to us about how they would help us. After hours and hours on the phone and over a week later we still have had no help, our van is currently stuck in a small garage and we cannot get ahold of van line direct in order to get it fixed. They left us stranded in a foreign country with no accommodation or transport. Do not even deserve one star. Absolute bullshit. Reviewed on: 7th July 2017

Emailed me someone else personal details

I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details etc. When i complained to Van Line Direct, the assistant told me i was wrong. Even though i had sent the email back as evidence. She still insisted it was me that was incorrect. I assured her that i know my own name, address and vehicle details. Only after much pushing on my behalf she accepted to take it as a complaint. I then received an email offering me £50 to basically drop it ( good will gesture and to end my complaint)( keep it quiet) A "manager" called me. accepted they had breached data protection, but didn't care. If you value your personal details i would avoid this company. Van Line direct and Car Line direct. from Guildford. I informed the person who's detail were sent to me. I wonder who my details has been shared with. WHO WILL THEY SHARE YOUR DETAILS WITH ???????????? Reviewed on: 28th June 2017

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