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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.32 (108 reviews)

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3.00

Based on 108 reviews, last reviewed 20th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

55%

3 star

40%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Been stranded in the side of the road for nearly 6 h... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all... Read more Reviewed on: 20th November 2024

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (108)

Review of the Van Line Direct, Insurance Broker:

Avoid them

I had an van insurance on them , on 18 February I asked to cancel my insurance and they keep my insurance on. On 18 February they said I will get my refund in 7 days.I paid more then £1000 to them for 3 weeks of insurance. On 3 March I receive back £74. On 20 March I send them proof that from 24 February I have van insurance to another company. Every time when I call them they say to wait 7 more days to get my refund. Reviewed on: 5th April 2023

AVOID AT ALL COSTS

AVOID AT ALL COSTS! I paid for a policy online, Vanline Direct then emailed asking me to call and validate the policy info, which I did. Rather than Validate the policy, the person at the company created a duplicate policy. Once I discovered this I cancelled the duplicate policy and Vanline are now demanding £663 outstanding balance and cancellation fee for a policy I never opened. Reviewed on: 24th November 2022

total scam - should be removed from comparison sites

This is the second time : they always are the lowest quote so of course you click on it. They take a small deposit then ring you to "validate" - you have to do the form AGAIN on the phone and they find things wrong - (petty -made up stuff!) - they then try and add large amounts of money to your quote. Since this has happened twice I now realise the scam - the first time I clocked it to my own mistake. I then cancelled and they want to keep your deposit as a cancellation fee! Can't believe they are allowed to remain active- totally put me off ever using a comparison site again! Reviewed on: 23rd October 2022

Absolutely fantastic!

Quick, friendly and efficient Cover. Reviewed on: 11th October 2022

SCAM

Absolutely useless. They still try and take money out of my account at random times 3 years after policy ended. No direct phone number to call, online chat is non existent too! No matter when you go on there its always 'Sophie' and asks the same questions and gives no answers. They are thieves, avoid them like the plague Reviewed on: 23rd September 2022

Absolute shambles!!

Absolute shambles of a service in my experience. Everything has to be done through an online portal (despite their documentation saying that I can resolve issues, make changes to my policy and make payments over the phone). The portal has many glitches and has caused me to get fines due to the fact that it kept refusing my card. The support agents in the chat are less than helpful, not actually responding to the questions I have asked. I will not be renewing with them, nor will I be recommending them to anyone. The whole service has caused me so much stress Reviewed on: 21st September 2022

Great company

Easy to contact, easy to use app and clear and concise. Couldn’t ask for more. Reviewed on: 13th September 2022

Dont waste your time and money!!

I had van insurance with Vanline Direct 2021 - 22 , got my renewal through which was rediculous so i shopped around and got a few quotes via a compare site. It just so happenend that Vanline was one of the cheaper ones so i took out the insurance with them again... thats when the trouble began. They obviously took offence to me shopping around and they made it known through their customer service. Took my money but refused to send my policy documents through (found out that i was not insured for 2 days of driving) after 3 days of phone calls and emails i decided to cancel, thats a whole new story. DO NOT GO NEAR THESE CLOWNS. Reviewed on: 6th September 2022

Scam

Quote one price, charge another if you don't like it we will keep £25 of your hard earned cash. Avoid Reviewed on: 30th August 2022

Wasted 2 hours of my time

They quoted 300 online..paid went back to work and phoned me..had to re do whole form again on phone !! Why..then said I hadn’t ticked option to and from a place of work..!..and wanted another £500 !!..the two options were social domestic pleasure option no 1 commercial..option two..I ticked option one which sparrently was a mistake on my part ..warranting a £25 charge and an extortionate quote..nearly double..there is no option to and from a place of work ..never ever use these waste of my day firm ..should b struck off Reviewed on: 19th August 2022

Do not use these people

Worst ever experience, most useless incompetent company I have ever dealt with in my entire life. None has a clue what they are doing. Take your money and screw your over. Quote you for cover you except then they give you less cover for the same money and no one could care less Reviewed on: 19th August 2022