Write a review

Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

View other Van Line Direct products

2.97

Based on 110 reviews, last reviewed 31st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

Read all reviews See your review

About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

Saved £77 which is always nice

Cheaper than compare the market! Reviewed on: 23rd April 2023

Wasted 2 hours of my time

They quoted 300 online..paid went back to work and phoned me..had to re do whole form again on phone !! Why..then said I hadn’t ticked option to and from a place of work..!..and wanted another £500 !!..the two options were social domestic pleasure option no 1 commercial..option two..I ticked option one which sparrently was a mistake on my part ..warranting a £25 charge and an extortionate quote..nearly double..there is no option to and from a place of work ..never ever use these waste of my day firm ..should b struck off Reviewed on: 19th August 2022

Do not use these people

Worst ever experience, most useless incompetent company I have ever dealt with in my entire life. None has a clue what they are doing. Take your money and screw your over. Quote you for cover you except then they give you less cover for the same money and no one could care less Reviewed on: 19th August 2022

Started a policy I didn't authorise

This company started a policy without my consent when I was just enquiring about insurance and contacted me looking for £300 for a policy I didn't want and when I called them to tell them I didn't start this policy they just ignored me and wouldn't cancel it in time just telling me. They took money from my bank account as a cancellation fee £50. Complete conman just trying to make easy money. Surely They can't get away with this. I am contacting trading standards. Reviewed on: 9th July 2022

SCAMMERS - BEWARE

Vanline Direct are a bunch of scammers, AVOID this company like an STD ! They will take whatever sum they see fit from your account. A very poorly run company with terrible customer service. Reviewed on: 21st March 2022

Avoid this Company

Absolute rip off of a company!! I took a policy out on 14-01-22 and paid a £30 deposit, on 20-01-22 another £226.02 left my bank as a direct debit, again on 14-02-22 another payment of £226.02 left my bank? Total payments £482.04… My annual premium was £1775.06 plus the “brokers” fee of £300 totals £2075.06… I requested they cancel my policy as they could not insure anyone under the age of 25, they even managed to screw that up by blaming it on “human error”?? Today I received an email stating there was an outstanding balance due of £42.97??? Based on the fact my premium (including the “broker” fee of £300) was £2075.06 and my monthly direct debit was £226.02, £226.02 x 12 = £2712.25 the figures this company have supplied me with simply don’t add up.., £1775.06 / 365 = £4.86 per day, as the insurance was in place for 33 days this equates to £160.48 yet I have paid £482.04 an excess payment of £331.55 yet they are claiming I owe an additional £42.97???? Seriously steer we’ll clear of this rip off company, the price may look cheap but as the above figures show this company are simply a bunch of crooks… This matter will be passed on to the Financial Conduct Authority as well as the Financial Ombudsman Service… Reviewed on: 24th February 2022

scam artists

after signing a new van insurance online with payment taken, they phoned me to ask additional questions. As a result of this they said the insurance price had risen by £1000! this was unacceptable to me so told them to cancel the insurance, they then charged me £25 for the pleasure of not taking their falsely advertised insurance. Rip off merchants don't use. Reviewed on: 22nd February 2022

VAN LINE DIRECT'S FRAUD REPORT CASE

VAN LINE DIRECT'S FRAUD REPORT CASE NB:  THE EMAIL miche . otto @ cvil . co . uk WHICH WAS PROVIDED TO ME BY THE VAN LINE DIRECT AGENT DOES NOT EXISTS AND HAS GIVEN A BOUNCE BACK ...   From:  Sent: 10 January 2022 20:07 To: miche . otto @ cvil . co . uk Subject: VAN LINE DIRECT'S FRAUD REPORT CASE   TO WHOM SO EVER THIS MAY CONCERN ...    ESCALATE THIS EMAIL TO HIGHER MANAGEMENT / LEGAL TEAM / CEO = OF THE FRAUD COMPANY - VAN LINE DIRECT ...    VAN LINE DIRECT IS A FRAUDULENT COMPANY, WHICH IS TRICKING IT'S CUSTOMERS INTO FALLING VICTIMS TO A VAN LINE DIRECTS WEBSITE WHICH IS DESIGNED ON PURPOSE TO CON THE CUSTOMERS ...     I HAVE PROOF OF SCREEN SHOTS OF MY LAPTOP : -  &  I HAVE PROOF OF RECORDED VIDEOS OVER THE PHONE : -   WHILE I WAS FILLING OUT THE DETAILS ON THE VAN LINE DIRECTS WEBSITE ...   THE PROOF'S SHOW HOW VAN LINE DIRECTS WEBSITE IS DESIGNED TO CON CUSTOMERS INTO FALLING PREY TO VAN LINE DIRECTS FRAUDULENT TECHNICS INTO CONNING THE CUSTOMERS ...   I TOOK THE POLICY 3 TIMES AND CANCELLED IT 3 TIMES ... AND ALL THE 3 POLICIES, THE VAN LINE DIRECT AGENTS ACCUSED ME OF TELLING LIES FORCING THIS ACCUSATION ON ME THAT I DID NOT UPDATE THE WEBSITE PROPERLY ...   ALL THE 3 TIMES I HAVE REPEATEDLY TOLD THE VAN LINE DIRECT AGENTS THAT I WORK IN I.T. THE VAN LINE DIRECT AGENTS STILL ACCUSED ME THAT I DID NOT FILL   THE PAPERWORK OF THE 3 CANCELLED POLICIES WAS NEVER SENT TO ME TO MY EMAIL TO CONFIRM ABOUT THE CANCELLATION ...   I HAD TO DEMAND THAT THESE 3 CANCELLED POLICY DOCUMENTS BE SEN TO ME VIA EMAIL ..   ALL THE AGNETS WHO WORK FOR VAN LINE DIRECT ARE RUDE AND HAVE NO PROFESSIONALISM AT ALL ...   THE AGNETS = ARGUE + DISCONNECT THE CALL WITHOUT NOTIFYING WHICH IS A VERY UNPROFESSIONAL TELEPHONE ETIQUETTE + PUT THE CUSTOMER ON HOLD WITHOUT NOTIFYING WHICH IS A VERY UNPROFESSIONAL TELEPHONE ETIQUETTE    THIS CASE WILL BE RAISED TO OMBUDSMAN & CITIZENS ADVISE AND WILL ASLO BE POSTED ON VAN LINE DIRECTS & COMPARE THE MARKETS GOOGLE REVIEW THAT VAN LINE DIRECTS IS A FRAUDULENT COMPANY ..,    SUCH COMPANIES NEED TO BE BROUGHT INTO THE COURT OF LAW AND SHOULD FACE ACCOUNTABILITY & CONSEQUENCES ..     SO,   GET YOUR HIGHER MANAGEMENT / LEGAL TEAM / CEO TO REPLY TO THIS EMAIL    FROM RICHARD ALPHONSO Reviewed on: 10th January 2022

Scammers

Rip offs avoid make charges up as tbay go along increase premuims by over 100% after you have paid deposit online Reviewed on: 14th October 2021

Scammers

Gave a quote online had the dreaded phone call straight after to validate increased by an extra 800 after phone call ive reported this to rip off britain ,the ombusman and the fca Reviewed on: 13th October 2021

Check T&C's - unreasonable cancellation fees

First year of cover was fine, however the policy was set to auto-renew (by default) and the premium increased by 37% for no reason. I called to cancel the policy and was informed I would be charged £45 to cancel the policy even though it had yet to start. Customer Services were blunt to the point of being rude and simply referred me to their T&C's. On closer inspection of the Van Line Direct T&C's the Statement of Price states: Your total annual price is £769.46, this price is made up of: The insurer annual premium of £290.66 and a policy administration fee of £453.80. So the administration fee far outweighs the insurance premium! Take my advice and don't insure with these con artists! Reviewed on: 24th September 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Insurance
from Plan Insurance Brokers 0.00 from 0 reviews
Insurance Broker
from Lockton 4.29 from 2 reviews
Commercial Property Insurance Broker
from PolicyBee 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Van Line Direct: Insurance Broker reviews

100% decrease in 5 star reviews

33% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Van Line Direct Insurance Broker reviews (110)

Saved £77 which is always nice

Wasted 2 hours of my time

Do not use these people

Started a policy I didn't authorise

SCAMMERS - BEWARE

Avoid this Company

scam artists

VAN LINE DIRECT'S FRAUD REPORT CASE

Scammers

Scammers

Check T&C's - unreasonable cancellation fees

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024