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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.99

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (255)

Review of the Virgin Money, Cash ISA:

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Fine

Getting though to helpful and friendly staff on the phone is fairly easy when i need too. I only wish the rates were slightly better Reviewed on: 30th June 2017

Reply from Virgin Money Hi Sarah, good to hear from you! Thank you for your feedback, just get in touch if there's anything we can help with. Thanks, Jane Response date: 1st July 2017

Sic product & service

I opened a virgin credit card and transferred from an existing balance, it was all done online in minutes. Eveb better the service they provide customers via the web is amazing all my account details and any queries in one place. Reviewed on: 9th May 2017

Reply from Virgin Money Thanks for the feedback Sally! Glad you’re enjoying using your new card and our online system, feel free to have a look at all the different offers and prizes available to you here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane Response date: 10th May 2017

Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless. Reviewed on: 16th March 2017

Reply from Virgin Money Hi Abigail, thanks for your comments! I'm glad to hear that you've been happy with the process so far! We'll always do the best we can with interest rates, but it's such a challenge with the base rate being so low! If you need anything, just get in touch! Thanks, Jane Response date: 17th March 2017

Access to lounge

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no app to check my balance. Reviewed on: 10th March 2017

Reply from Virgin Money Hi Jeff. Good to hear you enjoy using our Lounges! An app is on the list and we’ll announce any news to our customers first! Thanks, Jane Response date: 13th March 2017

Helpful, Friendly, Honest and Knowledgeable

Great service and advice from Virgin Money in Exeter South Street. Staff are always helpful, friendly, honest and knowledgeable. Reviewed on: 12th February 2017

always great service!

always friendly staff, quicker services the lounges are a great way for them to give something back as well. they do so much for Charity Reviewed on: 7th February 2017

Competitive

Competitive interest rates on cash isa. Good range of products. Easy online management of accounts. Reviewed on: 7th February 2017

Virgin money were extremely helpful the process was easy to complete. Competitive rates.

I had a few questions when changing my isa and found the girl in the local store very helpful. The process of changing my account was extremely easy. Reviewed on: 6th February 2017

Friendly/ personalised service with great products that beat other banks and building society's

I have been a customer since 2010 with a number of savings accounts cash isa'a and more recently a help to buy isa that offered better rates then any other high street bank. Dealing with Virgin Money is just easy with a very personalised and friendly service. The staff do everything they can to help you. Couldn't recommend them more Reviewed on: 5th February 2017

Five stars!

Always a great service coupled with a straight forward product Reviewed on: 3rd February 2017

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