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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (787 reviews)

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3.70

Based on 787 reviews, last reviewed 12th Feb 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Great, easy to use app. Great, easy to use app. Clear information. Pretty bit of plastic :) Reviewed on: 12th February 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (787)

Review of the Virgin Money, Credit Cards:

Good cashback perk

Cashback perk can be very advantageous if used smartly. Email newsletter is good with offers and competitions. Managing through phone isn’t the easiest as some competitors - no app with iphone finger scan. Reviewed on: 19th November 2018

Reply from Virgin Money Hello James, thanks for sharing your feedback. We'll update our customer in regards to an app as soon as we have any news. Thanks, Lindsay. Response date: 22nd November 2018

Great site

A good experience activating card easy to follow even for a luddite like me and who doesn't love Branson Reviewed on: 7th January 2019

Non existent customers service

Been using this card for years, but noticed slip up in cust service quality when last year enquired about some interest charges. Chased up twice but never heard back. Kept on calling when stopping genuine on line transactions even though they were from the same vendor! Just waiting for the last cashback cheques to arrive, then I'll close the account! Been using it least as I can Reviewed on: 7th January 2019

Reply from Virgin Money Hi there, thanks for getting in touch. If you'd like us to take a look into this just email your details to [email protected]. Thanks, Jane Response date: 7th January 2019

Easy to apply and transfer

Applied for best rates for balance transfers and found virgin the best by far Reviewed on: 7th January 2019

Excellent credit card provider!

Effortless and simple customer experience is just what makes Virgin Money one of the best credit card providers out there. The online system is really easy to use when checking and paying your balance. Reviewed on: 6th January 2019

Excellent services & offers.

Good service & offers . Ensure security is well protected. Reviewed on: 6th January 2019

Easiest company to deal with

Love that I can do everything online and get instant answers Reviewed on: 6th January 2019

Awful Customer Service

Suddenly switched account to paying interest from an interest free deal due to 1 missed payment - no bill or email with payment details sent. Customer care were rude & didn't care Reviewed on: 6th January 2019

Reply from Virgin Money Hi Kadey, can you pop your postal address and best contact number in an email to [email protected] so I can take a look into this for you? Thanks, Jane Response date: 7th January 2019

Very efficient

Great customer service quick to resolve any issues. Super quick balance transfers great long term rates. Reviewed on: 6th January 2019

Unbelievable deals

I got an unbelievable 31 months interest free deal. No hassle and easy to us web based account management. Reviewed on: 6th January 2019

Excellent

Excellent card, customer service, I’ve never had any problems Reviewed on: 6th January 2019

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