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Virgin Money: Credit cards reviews

View other Virgin Money products
3.81
Based on 799 reviews, last reviewed 21st Aug 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025
Kirsten O's avatar
Kirsten O

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025
Mark James's avatar
Mark James
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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

Virgin credit

5
Very helpful had to ring them when I applied for my credit card as I had made a mistake on my bank account number the very nice lady I spoke to was very helpful and went through my account when it was found rectified it straight away Reviewed on: 12th January 2019
Andt's avatar
Andt

Virgin credit

5
Excellent customer service the lady I spoke to was extremely helpful and polite Reviewed on: 12th January 2019
Andt's avatar
Andt

tHE bEST

5
Great service, great deals and treatment of existing customers. Very very impressed Reviewed on: 11th January 2019
Melissa's avatar
Melissa

Terrible experience

1
Avoid at all cost and do not trust them. Terrible customer service. Reviewed on: 10th January 2019
Alexy's avatar
Alexy
Reply from Virgin Money Thanks for getting in touch Alexy, so I can look into this further for you can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 11th January 2019
Virgin Money Logo
Virgin Money

Quick process, best deal

5
Best deal on 0% interest. Excellent online set up. Easy and fast application process. Reviewed on: 10th January 2019
Cm's avatar
Cm

Brilliant Service

5
I’ve been very happy with the service I’ve had from Virgin. Easy to deal with, helpful, good rates would happily recommend to my friends. The website is easy to browse and full of helpful hints. Reviewed on: 10th January 2019
Maureen Fennon's avatar
Maureen Fennon

Worst card ever - I implore you not to take one out.

1
Dreadful customer service. Don't do what they say they will do. Confusing rates and offers. All in all the worst decision I have ever made. Treat customers like numbers and not people. Reviewed on: 10th January 2019
Soon to be leaving customer's avatar
Soon to be leaving customer
Reply from Virgin Money Hi there, we'd be more than happy to take a look into this for you. Can you email your details to [email protected]? Thanks, Jane Response date: 11th January 2019
Virgin Money Logo
Virgin Money

Excellent service

4
Excellent service. Online statements ect. are good. Would be useful if there was an phone app as well. Reviewed on: 10th January 2019
Ben 's avatar
Ben

Excellent service

5
This Bank has excellent customer service and an easy online banking app Reviewed on: 10th January 2019
Carol's avatar
Carol

Purple Virgin, The Prince of Credit Cards

5
My application was sympathetically received and approved. Virgins excellent Internet Site shows all your details, history and further offers on your screen when ever you wish to view it. I have had a good experience here and am confident that will continue. Reviewed on: 9th January 2019
Gabriel Francis's avatar
Gabriel Francis

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