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Review of the Virgin Money, Credit cards:

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statements and customer treatment

I've called to ask for missing statements in the light of the self-assessment as they only keep a very limited number of statements online. Turns out they charge 4 pounds PER STATEMENT. That's right, not the whole year to be posted, but per statement. That's is just ridiculous and unheard of. Barclays charges a fiver for a whole year's worth. The guy on the phone was trying to help but in the end, he did nothing but wasted half an hour of my life. He was a nice guy though. Sending statements is less than peanuts for them and so not worth upset customers. Should have cared less about them trees and opted in for paper statements. Reviewed on: 15th January 2019

Reply from Virgin Money Hi there, I'd be happy to look into this for you. Can you email your details over to [email protected] and I'll pick it up from there? Thanks, Holly Response date: 16th January 2019

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