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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (787 reviews)

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3.70

Based on 786 reviews, last reviewed 10th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Virgin Money Credit Card Clear guidance and easy to use app. Very good terms and good transfer rates and 0% interest period. I would definitely use Virgin Money again. Helpful... Read more Reviewed on: 27th January 2025

Latest lowest rating:

1

Please don’t use This card My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask whe... Read more Reviewed on: 10th February 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (787)

Review of the Virgin Money, Credit Cards:

Good so far

Just opened an account - this was quick and easy. I have bought stuff havent't had any problems with transcations. Hope it goes well from here Reviewed on: 1st September 2016

Transparent with offers and rates

First credit card company I’ve dealt with that is completely transparent about your promotional rates in the bank statements. I can see how much money I have left to pay off for each promotion I’ve used and it pays them off in order of which promotion ends first and is very clear about this. I can’t count the number of times I’ve trawled through documents and statements of other banks to find out when my promotional rate ends. Reviewed on: 22nd February 2023

Keeps the offers coming

Been virgin customer for years. Recently took on a credit card with brilliant rates. Virgin keeps giving me even better rates so I'm a very happy man Reviewed on: 21st February 2023

cannot share a joint account

We had a joint credit card account with Yorkshire Bank for many years. We were told we had been sold to Virgin Money We cannot now both have access to the app (ITS A JOINT ACCOUNT) If I try to access it on my phone, my wife's phone gets a fraud alert and we are locked out. It worked perfectly well when it was with YB and we had the credit card account linked to our current account but Virgin Money don't allow that, you need a separate app for current accounts and credit cards. Absolutely no joined up thinking and not a good service. Reviewed on: 2nd February 2023

fraud

last week someone took money from my account without me knowing Reviewed on: 1st February 2023

Confident

Easy to use plain n simple. Treat fairly. Reviewed on: 26th January 2023

no customer service

absolutely appalling lack/absence of customer service. I had to dispute a transaction, and the only way to do it is via post (no email, no phone, nothing else). I produced a substantial report, including all the evidence I had, it was several pages long. It was sent to Virgin Money more than 2 months ago. They completely ignored it. Using this credit card is riskier than using a debit card. Avoid it at all cost Reviewed on: 26th January 2023

Good, but hard to get hold of customer service

It seems they'd rather make you use an app, when it would be easier to speak to a real person. Reviewed on: 21st January 2023

Simple and easy

Such an easy app to use, brilliant service Reviewed on: 21st January 2023

Virgin money credit card

Excellent customer service and app Reviewed on: 19th January 2023

No hassle no problem

All you want from a credit card and air miles Reviewed on: 15th January 2023

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