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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (792 reviews)

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3.72

Based on 792 reviews, last reviewed 17th Apr 2025

500% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

The staff are absolutely fantastic they are helpful,... The staff are absolutely fantastic they are helpful,will come and ask if you are okay and can they help in anyway. Reviewed on: 17th April 2025

Latest lowest rating:

1

Disgusted with fees Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to ... Read more Reviewed on: 11th March 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (792)

Review of the Virgin Money, Credit Cards:

The wrost bank and customer service ever!

The worst customer service ever. Real-time waisters! To get through to customer service you have to wait for at least 30 min on the phone (!) and then they can't help you with anything. I was misled for a month calling them several times and was given different answers every single time just to at the end find out that they can't actually help me. Have they told me that with my first call, I would have switched straight away to a different bank, not wasting weeks! The whole thing seemed very suspicious - like they were changing their internal rules while having these conversations with me. The wost bank I came across in the UK so far! Reviewed on: 15th June 2023

The staff are absolutely fantastic they are helpful,...

The staff are absolutely fantastic they are helpful,will come and ask if you are okay and can they help in anyway. Reviewed on: 17th April 2025

Good banking app and competitive fees

Really good banking app and easy to understand fees and various features. Also really good balance transfer rates which helped to pay off my debt. Reviewed on: 5th April 2025

Disgusted with fees

Purchased a product from an overseas seller and while I understand there are international transaction fees I wasn't expecting $130 for a computer to change one currency to another! It's not like they are paying someone a wage to do it. It's a computer to another computer. My nab debit card is international fee free so it really makes you wonder how a company like virgin can rip people off and yet nab bank can absorb the fee. Both cards are no annual fee so I don't understand. But I will be closing the account and I will NEVER recommend them to anyone. Stay away from them. Reviewed on: 11th March 2025

Love the balance transfer card

I got the balance transfer credit card and it's been a lifesaver, very generous with their 0% transfer offers Reviewed on: 6th March 2025

Money transfer card

Opened a money transfer card at a 0% rate. Everything went smoothly. Reviewed on: 26th February 2025

Great, easy to use app.

Great, easy to use app. Clear information. Pretty bit of plastic :) Reviewed on: 12th February 2025

Please don’t use This card

My card got hacked so I cancelled the card. Asked for a new card to be sent out . Card was sent to the wrong address, when I contacted them to ask where my card was they wouldn’t tell me the address it was sent to. They just said it wasn’t sent to the address I asked. I Tried the same process again giving them my address 3 times making sure they had the correct address. Again the same thing happened, I’ve never had an issue receiving mail at this Address, it’s now been one month no card. Tried several times to resolve the problem and the consultants were of no help whatsoever. This card has a few good things going for it in the rewards program but thats about it. This is the first review I’ve ever wrote custom service is the worst, once your card is locked from being hack you cannot access to see any transactions. I wanted to cancel my card and pay out the balance but couldn’t access my profile to double check the transactions. End of the day worst experience cannot recommend this card whatsoever Reviewed on: 10th February 2025

Virgin Money Credit Card

Clear guidance and easy to use app. Very good terms and good transfer rates and 0% interest period. I would definitely use Virgin Money again. Helpful staff when I used the helpline and I didn’t have to wait in a queue for ages either! Reviewed on: 27th January 2025

If you have a credit card and an an app but are lock...

If you have a credit card and an an app but are locked out of your account they are not open 24/7 to unlock your app, not even on a Sunday. If u are in a tight spot rubbish, I was absolutely 100% sure I had used the right password - my wedding anniversary been married 26 years and now locked out went online to try and log in there and not 100% sure of password and now locked out - chose a company with 24/7 customer service please, looking to switch , was messed around on phone told incorrect information ie was open 24/7 so wasted a lot of time ! Reviewed on: 5th January 2025

Virgin Atlantic card wow

Good card. Like the website, like the offers Reviewed on: 28th November 2024

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