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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.04 (141 reviews)

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3.00

Based on 141 reviews, last reviewed 2nd Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

11%

38%

Latest highest rating:

5

Very helpful staff who know there jobs Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (141)

Review of the Virgin Money, Essential Current Account:

Becareful with Virgin Money

I recently began banking with Virgin Money and deposited $20,000 into a savings account while also opening a transaction account, all within the past month. However, when I attempted to transfer funds to a third-party account, I encountered an issue with the app that prompted me to call Virgin Money. After enduring a 32-minute wait on the phone, I spoke with a representative from an overseas call center who was rather impolite. She informed me that she couldn't assist me at that moment and requested that I call back in 30 minutes. Frustrated, I made another attempt several hours later, but I encountered the same problem and had to endure a 28-minute wait before someone answered my call. Throughout my experience, I've consistently faced difficulties when trying to make payments to individuals or pay bills, as the app repeatedly instructed me to call Virgin Money. Today, my account was unexpectedly blocked, and I was instructed to call Virgin Money again. This time, I endured a lengthy 59-minute wait before finally speaking to an operator named Sarah. To my dismay, she couldn't provide a clear explanation for why my account had been blocked and mentioned that the request had come from head office. I lodged a complaint with her, and in response, she sent me a list of requirements that would take three days to process. This situation has left me in a predicament as my funds are now inaccessible, preventing me from making transfers or payments to anyone. For your own peace of mind, I strongly advise against using Virgin Money. While I have an affinity for the Virgin brand, my experience with their banking services has been nothing short of frustrating. As a result, I am currently in the process of closing my account and transitioning to a different bank. Reviewed on: 2nd October 2023

Long way to go

While the Virgin Money Essential Current Account itself is decent, the accompanying mobile app leaves a lot to be desired. The app's lack of features and poor design make it frustrating to use, and it is in need of a major overhaul. If you value a good mobile app for your banking needs, this account may not be the best option for you. Reviewed on: 3rd April 2023

Odds on being ariound in 5 years

What a horrible organisation to deal with. Call centre sends you to website which sends you back to call centre which tells you that you have the wrong department but promise they won't cut you off this time when they put you on hold. (They do). No one takes ownership at all. Keep your money under the mattress instead! The Clydesdale was not always great to deal with but were much better than this shower! Reviewed on: 28th March 2023

Useless app

Customer service is quite good and interest rates are quite high but the app is useless as there's no features at all except to make a transfer. Reviewed on: 19th March 2023

Good & Bad!

Great rates on their accounts and products but the functionality of both the App & Online Banking falls behind competitors sadly. One too many glitches and not as streamlined. Reviewed on: 18th March 2023

terrible

the poorest customer service i have ever experienced. Reviewed on: 16th March 2023

Simple but good

Pretty open and easy to sign up. Easy to use, easy to navigate within the app to find statements, etc. Reviewed on: 14th March 2023

EXCELLENT CUSTOMER SERVICE

Staff very knowledgeable. Great access to information Reviewed on: 11th March 2023

Great

The app is useful but it could be better its not as advanced as Barclay's when it comes to functions. Reviewed on: 10th March 2023

Unpleasant

I think virgin money treats customers who have to use their basic account badly both in branch and online Reviewed on: 10th March 2023

Virgin is the best

Excellent and prompt customer service Reviewed on: 10th March 2023

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