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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.2 (99 reviews)

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1.96

Based on 99 reviews, last reviewed 9th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

deceitful and unprofessional approach to insurance Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (99)

Review of the Virgin Money, Travel Insurance:

Excellent Customer Service

Great attention to detail and fantastic customer service experience. Reviewed on: 14th July 2023

Mess up our insurance,

I paid for our insurance online for USA but it kept changing it to Europe and other non- European countries. I realised too late on holiday when we really needed the insurance due to illness. I was told that they would try and change it and we were rejected by virgin. We have a week left and my husband being in hospital. Now we are left with no insurance and a bill for hospital treatment we are going to have to pay off for a long time. Considering I paid more, a current customer of virgin money and booked with virgin holidays that they might of sorted this out. Very disappointed will not be buying insurance from them again. Reviewed on: 5th August 2019

Waste of money

Unfortunately had to claim when member of our party took ill and holiday was abandoned. No compensation was paid out to us. Fights, Disney tickets, car parking and hotel all apparently not covered after the £195 per person excess charge, there was 2 of us. Total rip off and would not recommend to anyone. Reviewed on: 3rd August 2019

Very cheap and usefully

Very cheap and they help with anything Reviewed on: 21st July 2019

£25 cashback on annual policy

Excellent service and good levels of cover! Reviewed on: 18th July 2019

Got mugged and lost a lot of my belongings (inlc. passport, phone etc). I ended up getting nothing from Virgin.

Got mugged and lost a lot of my belongings (inlc. passport, phone etc). Virgin travel would find the smallest flaw and will use it against you. Be careful when choosing them as paying for a better service could potentially help you safe thousands. I ended up getting nothing from Virgin. Reviewed on: 16th July 2019

Do not waste your money

I lost some Jewellery on my return journey home. They are refusing to honour my claim as I did not get a report from travel company or airline. I contacted the airport on arrival home but no response received from them. The timeframe has since expired and virgin take exactly 7 days to respond to any emails which further invalidates the claim. They are saying I had every opportunity to get a police report despite the fact I was already back in the UK. How is this possible. Why did call handler not advise me of that ? They use every excuse in the book not to pay out. I chose virgin based on their name within the industry thinking I was paying my premium in good faith not it appears they are cowboys and will look for any opportunity to refuse you’re claim. If I knew where I lost the items they would not be lost would they. I can’t contact the taxi company as I have no idea who they were. Airport have been contacted but no response after 2 weeks. I have never experienced any issues with any insurance company before. I have lost £1200 worth of Jewellery which I cannot afford to replace . I will be taking my complaint to the Financial Ombudsman Service as they are using every possible excuse not to pay out and asking for reports that were not possible to obtain. PLEASE DO NOT WASTE YOU'RE MONEY ON THIS INSURANCE THEY ARE COWBOYS. Reviewed on: 11th June 2019

really worried about having this travel insurance as the reviews are so bad on it

I took virgin travel insurance out on line I tried to access my account online but could not, so I telephoned virgin travel insurance, I explained that I was a bit concerned as I could not access my travel insurance account online saying it has not recognised my policy number, got me worried, the customer service assistant said she would email and post my insurance documents, still worried about my cover in case me and my family should need to use it, so I thought I would look at the reviews, now I am even more worried, the majority of the people happy with their policy's, are the ones who have not had to make a claim yet!! please reassure me feel like taking another one out or asking for my money back. Reviewed on: 8th March 2019

Waste of time and money - do not use this company!

Our luggage was rummaged through on a flight abroad and expensive earphones, speaker, mobile phone and jewellery was stollen. Upon returning we called them, told them everything, at which point they asked us for numerous documents, receipts and a mobile provider letter. We spent ages prepping all the documents required, only to be told a month after our trip that as the products were not in hand luggage, it's not their problem and they will not honour our claim. Will never use this company for anything ever again! Reviewed on: 27th February 2019

Reply from Virgin Money Hi Kerri, thanks for getting in touch. If you'd like me to take a closer look please email your name, address and contact number across to [email protected] and I'll take it from there. Thanks, Lindsay Response date: 2nd March 2019

On-Line ISA misery

I opened a Double Take E-ISA for a better interest rate on my older Access ISA. From start to finish I have had trouble with the passwords issued to me - to the point when trying to make an on-line access, I was asked to provide the 9th digit of the 'one-time' digit posted to me which only comprised of 8 digits. Their help and support lines, which you have to pay for, are poor. For the preservation of my blood pressure, I've closed the account and can fully understand now why Virgin Money customer ratings are so low ! Reviewed on: 27th February 2019

Reply from Virgin Money Good Morning Malcolm. If you'd like me to investigate further, please email your name, address and contact number across to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 2nd March 2019

Poor customer service and poor case management

Received a fit to fly certificate in spite of evidence I clearly was not fit to fly. Then cancelled my cover. E mails not answered and flight refund not received. A fourth attempt to get a response will be the final one. Next stop national media. Reviewed on: 24th February 2019

Reply from Virgin Money Good Afternoon Caroline. If you'd like me to step in to see if I can help, please email your details across to [email protected] and I'll take it from there. Thanks, Lindsay. Response date: 26th February 2019

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