Caroline Jones's community profile page

Write a review

Viewing profile for,

Caroline Jones

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Virgin Money, Travel insurance:

View on product page

Poor customer service and poor case management

Received a fit to fly certificate in spite of evidence I clearly was not fit to fly. Then cancelled my cover. E mails not answered and flight refund not received. A fourth attempt to get a response will be the final one. Next stop national media. Reviewed on: 24th February 2019

Reply from Virgin Money Good Afternoon Caroline. If you'd like me to step in to see if I can help, please email your details across to [email protected] and I'll take it from there. Thanks, Lindsay. Response date: 26th February 2019

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.