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Malcolm Tite

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Review of the Virgin Money, Travel insurance:

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On-Line ISA misery

I opened a Double Take E-ISA for a better interest rate on my older Access ISA. From start to finish I have had trouble with the passwords issued to me - to the point when trying to make an on-line access, I was asked to provide the 9th digit of the 'one-time' digit posted to me which only comprised of 8 digits. Their help and support lines, which you have to pay for, are poor. For the preservation of my blood pressure, I've closed the account and can fully understand now why Virgin Money customer ratings are so low ! Reviewed on: 27th February 2019

Reply from Virgin Money Good Morning Malcolm. If you'd like me to investigate further, please email your name, address and contact number across to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 2nd March 2019

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