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Vitality: Health Insurance reviews

Name: Health Insurance
Rating: 1.45 (202 reviews)

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1.49

Based on 202 reviews, last reviewed 20th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

10%

88%

Latest highest rating:

5

Very quick to arrange treatment Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service Reviewed on: 4th September 2024

Latest lowest rating:

2

Poor comms - nice App, Broken Promises, Broken Trust. Broken Promises, Broken Trust. Don't be fooled by the flashy rewards app! While they offer lots of incentives and rewards, their actual insurance is ... Read more Reviewed on: 20th November 2024

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About this product

Vitality health insurance gives policyholders access to video GP appointments and online mental health support. By staying active, customers can earn rewards like gym membership discounts and fitness trackers. There are a range of additional add-ons to enhance your policy such as hospital choice, out-patient cover and optical, dental and hearing cover.

Choosing the right health insurance policy for your needs can be difficult with so many providers on the market. Our Vitality health insurance reviews can give you valuable insight into life as a policyholder.

Find out how long customers have had their policies with Vitality, and how satisfied they’ve been so far. Learn how policyholders feel about the price of their policies and the amount of excess they have to pay. Do policyholders feel these prices are fair for the amount of cover they have? Find out how easy it is to claim on Vitality’s health insurance and how quickly claims are paid out. Learn more about the rewards available. Read about experiences with the video GP appointments and Vitality’s customer service team. Make an informed decision when choosing your new provider by reading our Vitality health insurance reviews.

If you have a health insurance policy with Vitality, share your experience with our Smart Money People community. Why did you choose Vitality as your provider and have you been satisfied so far? What sort of illnesses and ailments are and aren’t covered under your policy? Did you opt for any additional extras? Have you made a claim, and if so, how quickly was it paid out? What features of the policy do you like the most? Is there anything you feel could be improved? Write an honest Vitality health insurance review today. Together, we can help people like you make better financial decisions.

Vitality Health Insurance reviews (202)

Review of the Vitality, Health Insurance:

In this past insurance year I have gone through a ve...

In this past insurance year I have gone through a very serious health issue. Vitality have approved all my specialists, sometimes within minutes, having gone over and beyond to provide me with expert health at what was a very difficult time for me and my family. Insurance is something we have, not because we want to use it, but for that often surprise, perhaps catastrophic moment, when we need it; I am so greatful to Vitality for their part in getting me to see the specialists that I needed. Reviewed on: 23rd August 2024

Horrible

Wouldn't cover our 8 month old daughter who is on our plan to see an allergist for food allergies despite her now having 3 allergic reactions to different foods and her gp filling out her claim form. Waste of time, waste of money, fuelled by greed and regret not just paying out of pocket for the whole allergies thing than wasting a month dealing with these idiots and compromising my daughters health. Reviewed on: 12th November 2018

Terrible customer service and customer portal

Customer service experience was very poor... I had to use facebook messenger, and then they used the full 24hr commitment to respond to my questions, but each time only requesting just a little bit more information so they could reset the clock.. no resolution came A company that is all about the marketing and little on the service - the customer portal is constantly having technical issues and is extremely difficult to navigate - lacks intuition. Cancelled our cover, but not before an overly aggressive attempt to change my mind by their cancellation team Reviewed on: 12th November 2018

Dont fall for Vitality Cheap quote, they never allow your claim to see specialist.

They got good marketing which tempt you to take Vitality health insurance. but, the moment you claim, they give some 20 pages sheet to fill by yourself and also GP. they gain take weeks and week to review this. I was with AXA for earlier for 7 years, which is too good compare to Vitality. AXA guys will not trouble with extensive documentation, they only refer to GP referral and pass the claim. I am the real victim of Vitality, when i claimed for my son. Kids will have repeat issues and these guys will try their best to reject the claim. i still repent now, why i left AXA. you will only value the real good insurance company when you move. Reviewed on: 2nd November 2018

THEY WILL NEVER REFER YOU TO A SPECIALIST

Vitality is literally THE WORST company I have interacted with in my life. THEY WILL NEVER refer you to a specialist, telling you that you need to go to a public practice first, EVEN IF YOU HAVE SYMPTOMS THAT ARE INTERFERING WITH YOUR DAY TO DAY LIFE. Appalling company Reviewed on: 23rd October 2018

Absolutely Pointless Waste of Money

I have now tried to make 3 claims for 3 different operations, all of which have been refused because they "don't normally cover that" and my policy is not a basic one. I have had issues with my eyes, teeth and now my ears (I am totally deaf at the moment but having an operation tomorrow to resolve). I have spent almost £10,000 in the last 3 years or so and have had to fund it all myself. I am furious at the moment, given that I've just continued to pay the premiums each year and it appears there is so little they will actually cover. Don't move to them, there is just no point. Just trying to find an alternative. Reviewed on: 4th October 2018

NEVER SWITCH TO VITALITY

DON’T SWITCH TO VITALITY IF YOU HAVE ACCUMULATED NCD WITH ANOTHER INSURER. I was with AXA for 5 years until Sept 2017. Vitality matched AXA’s policy and renewal (65% NCD) to £420. A year has passed and Vitality’s renewal came through at a staggering £684. I made a complaint. I informed Vitality that they miscalculated my premium. According to their renewal pricing policy, my premium was due to increase by 3% not 63%. Their response was, and I quote: “A concessionary one-off £200 write-off was applied to match your previous providers terms. The implication of this is that the write-off stands for a 12 month period, but then at renewal, without a concessionary discount applied, the premium returns to its original price to calculate the next renewal.” Am I only one that finds that incredibly bizzare? Here’s something from Vitality’s own website about renewals “Q: Will I keep my no-claims discount if I switch to Vitality from another insurer? A: You may still get an equivalent discount when you join us. You’ll need to send us your renewal quote and certificate of insurance. Then we’ll look at how many relevant claims you’ve made, and how long you’ve been insured.” (Read the rest at: Vitality.co. uk/health-insurance/renewal-rates/) What they don’t tell you, is that the discount will not apply the following year. My argument to Vitality, is that if I had known this, I would never have switched. My renewal today with AXA would have been in the region of £450-£470. A like for like policy for Vitality’s £684 equivalent. These tactics are disgusting, unethical and immoral. It’s a ploy to rob us of our hard earned money and years of NCD, in order to fill the pockets of the top level hierarchy. Vitality’s renewal policy is apparently based on what is called the ABC model, created by Vitality themselves. Here’s what Neville Koopowitz (CEO of Vitality), says on their own website about this model: “We believe that no member should ever be surprised when they get their VitalityHealth renewal, which is why we have introduced the ABC model, a groundbreaking approach that sees the effects of age, medical inflation and wellness engagement combined to deliver a fairer, more intuitive and transparent pricing structure.” Vitality.co. uk/media/70-percent-of-pmi-policy-holders-do-not-understand-ncd/ This ABC model should be called the CON model. And someone needs to teach Neville his 123’s, because a 3% increase does not add up to £684. Reviewed on: 28th September 2018

Prepare to be put through the ringer if you're signing up for this horror show of a service

Don't even deserve one star really. I'll start with the good points - free starbucks and cinema ticket every week are great. Apple Watch scheme is also a good bonus and perk, especially if you're active like myself, as you will pay either nothing or the bare minimum of a fiver a month for the watch. Really good freebies! Now the downsides. Trying to make any sort of claim whatsoever. Don't waste your time. I have jumped through multiple hoops, yo-yoing backwards and forwards to my normal GP over the past 2 to 3 months for forms and documents to appease Vitality that a mole I've had for my entire life has only very recently started changing and giving me cause for concern. Finally, after all hoops were jumped through, my case was approved to be treated. Phew, amen, end of story. Except not. Two days after it being approved and booking in for an appointment with a specialist, Vitality call me to revoke the approval without discussion and without any proper explanation and an extremely unprofessional individual relaying the information. I am absolutely flabbergasted at this treatment given I had provided them with every single bit of information under the sun from my GP. Won't be wasting my time claiming a single thing ever again. Only thing to be thankful for is that this is covered by my company or I'd be demanding every single cent back of my membership. Go somewhere that actually sees it's customer's health as a priority. Vitality isn't the place for you. Reviewed on: 19th September 2018

They're just shit

Bad app experience Their process so time consuming and convoluted that it discourages you from using them, the NHS is actually quicker and more helpful Poor customer service Every single appointment you book must first be validated by a Vitality GB, I was told I didn't need acupuncture, but that's an alternative type of treatment that should be covered by my plan All around, very unhappy with their service. Reviewed on: 26th August 2018

Most company ever - zero service

Points system doesn't work - they don't allocate and then ask you to evidence after the fact which is unworkable. Also claims process is so panful you just give up (which is what they want, but what's the point in having health insurance if you can't claim)? Don't answer the phone and don't reply to email! Reviewed on: 10th August 2018

Working for Vitality

Vitality is an awful company to work for. No respect for it's staff whatsoever nor for family life. The only good thing about Vitality was colleagues. Management had attitude and no sympathy for emergencies nor sickness. High turnover. You would be sacked over anything as it was all about money. Staff were consistently stressed and pressured. Avoid at all costs. Poor communication and no respect. Work elsewhere where you are valued! Reviewed on: 24th July 2018

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