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Vitality: Health Insurance reviews

Name: Health Insurance
Rating: 1.45 (202 reviews)

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1.48

Based on 202 reviews, last reviewed 20th Nov 2024

No new 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

10%

88%

Latest highest rating:

5

Very quick to arrange treatment Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service Reviewed on: 4th September 2024

Latest lowest rating:

2

Poor comms - nice App, Broken Promises, Broken Trust. Broken Promises, Broken Trust. Don't be fooled by the flashy rewards app! While they offer lots of incentives and rewards, their actual insurance is ... Read more Reviewed on: 20th November 2024

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About this product

Vitality health insurance gives policyholders access to video GP appointments and online mental health support. By staying active, customers can earn rewards like gym membership discounts and fitness trackers. There are a range of additional add-ons to enhance your policy such as hospital choice, out-patient cover and optical, dental and hearing cover.

Choosing the right health insurance policy for your needs can be difficult with so many providers on the market. Our Vitality health insurance reviews can give you valuable insight into life as a policyholder.

Find out how long customers have had their policies with Vitality, and how satisfied they’ve been so far. Learn how policyholders feel about the price of their policies and the amount of excess they have to pay. Do policyholders feel these prices are fair for the amount of cover they have? Find out how easy it is to claim on Vitality’s health insurance and how quickly claims are paid out. Learn more about the rewards available. Read about experiences with the video GP appointments and Vitality’s customer service team. Make an informed decision when choosing your new provider by reading our Vitality health insurance reviews.

If you have a health insurance policy with Vitality, share your experience with our Smart Money People community. Why did you choose Vitality as your provider and have you been satisfied so far? What sort of illnesses and ailments are and aren’t covered under your policy? Did you opt for any additional extras? Have you made a claim, and if so, how quickly was it paid out? What features of the policy do you like the most? Is there anything you feel could be improved? Write an honest Vitality health insurance review today. Together, we can help people like you make better financial decisions.

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Vitality Health Insurance reviews (202)

Working for Vitality

Vitality is an awful company to work for. No respect for it's staff whatsoever nor for family life. The only good thing about Vitality was colleagues. Management had attitude and no sympathy for emergencies nor sickness. High turnover. You would be sacked over anything as it was all about money. Staff were consistently stressed and pressured. Avoid at all costs. Poor communication and no respect. Work elsewhere where you are valued! Reviewed on: 24th July 2018

Mrs Anne smith

If I could I would rate this company minus 10 Worst company I have every delt with Full of empty promises ,delay tactics should sack the managers I am told my claim has been with them for since end of march. The only thing they are good at is taking my money every month. stress is exacerbating my condition but they don’t care Reviewed on: 24th July 2018

Utterly awful company

Look past the gimmicks and read the hundreds of reviews online about these crooks before you part with your money. After five years as a customer, I had to cancel my policy because they took ONE YEAR to process a claim and finally rejected it on a minor technicality. AVOID!! Reviewed on: 21st June 2018

Rubbish

They don't count my points. My reward - free coffee in Starbucks expires one day before it says. Rubbish!!!!! Reviewed on: 9th June 2018

The worst insurance provider I have ever come across.

AVOID AT ALL COST - Worst than insurance providers in 3rd world countries. I injured my back and couldn't walk and sleep properly for months - It took them 3 months to approve an MRI with all the faffing around and forms to fill from current and previous GP's - Absolutely disgusting. Best part is that when they sent me to see their GP (face to face), their own GP said and I quote "These people do whatever they can to avoid paying and they tangle your claim with forms to put you off". Unfortunately, this is exactly what they do. Having done the MRI after a 3 month long process and countless forms and chasing up calls, their 3rd party provider ended up charging my credit card without notification and or consent for £170, an amount that I don't even know what it relates to and for. I had to report them as fraud and cancel my card. This insurance lures you in with their rewards and supposedly great service, but when you pay £80 per month for an insurance policy, I don't think you are really the type of person that is looking to save £60 pounds on an apple watch or get £10 off a gym membership. I have lived in many countries, including 3rd world countries where insurance providers were ten times better than this shamble of an insurance. Avoid it at all cost, but if you end up making a mistake and signing up with them, then I'm afraid you will find out soon enough what they are all about. This insurance is a shame to this industry, and there are plenty of other providers out there, so really learn from my mistake and obviously from many other people's bad experience with this company (as you can very clearly read from reviews) and save yourself the time, money and stress of dealing with them. Reviewed on: 23rd May 2018

Will not pay out for recommend treatment from a specialist.

I have been referred by a specialist dermatologist to have a lump removed from my abdomen before it gets too large, ruptures and becomes infected. Vitality have said that they will not pay for this treatment as it is ‘preventative’ and will only cover once it has actually ruptured despite a detailed letter from the doctor. When I explained that this would cause complications and leave me with bad scaring and risk of infection I was told by a very rude woman on the phone that this ‘was not their problem’! Please avoid these awful people at all costs. Reviewed on: 30th April 2018

bad

terrible and dirty marketing strategies Reviewed on: 18th March 2018

Appalling, I feel they have been taking my money under false pretences .

I have tried to make my first claim with Vitality Health. Despite having a referral letter from my GP, over a month later they are still deliberating on my claim. They use every trick in the book to avoid paying out. Throwing out endless obstacles and prevarications, I have had to scan and send them over 30 pages of corroborating information. I honestly feel I have been conned. Their default position is that your claim is invalid and that you have to prove otherwise. Reviewed on: 16th March 2018

Extremely dissapointing

Unfortunately, I have had to use the services of my policy more often that I wanted. Everytime I have made a claim it has been a nightmare. Several calls, several emails, ages to get simple things. I am in the middle of a treatment and they have just decided that they don´t cover more tests regarding this condition. I am paying for fully cover and they have considered that it is now a routine treatment when it is not. Are they doctors to decide or just a mafia making money thanks to the people´s health? I am not interesting for them because I am not as healthy as they wanted? So sorry for that but I would prefer to not being using this shitty services first of all for my health and secondly for not treating for this kind of people. Reviewed on: 19th December 2017

Great product with lots of fantastic benefits

I have been with vitality health insurance for over 5 years and their service is great. Claims are dealt with promptly and with little hassle. The additional benefits from the product are super including the opportunity for 75% discount on Champneys. Reviewed on: 21st August 2017

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