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Waggel: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.85 (1242 reviews)

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4.73

Based on 1,242 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025

Latest lowest rating:

1

Terrible company, would not recommend We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog nee... Read more Reviewed on: 15th April 2025

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About this product

Before taking out a new pet insurance policy, check customer reviews to be confident that the provider is reputable. We’ve got plenty of Waggel pet insurance reviews to help you understand more about the provider.

Waggel provides pet insurance for cats and dogs. Unlike many insurers, Waggel does not offer different types of policies but instead offers one all-inclusive policy. The policy provides access to 24/7 vet video calls as well as consultations with behaviour and nutrition specialists. Waggel policyholders can benefit from a simplified online claims process, as well as new rewards and perks every month.

If Waggel sounds like the right insurer for you, gain valuable insight into the provider by reading our Waggel pet insurance reviews. Find out how satisfied customers have been with the all-inclusive policy. Learn more about the claims process and how simple policyholders have found it. Find out why customers chose Waggel and whether they would renew their policy with the provider. All of this and more can be found in the reviews on Smart Money People.

Have you had a pet insurance policy with Waggel? Share your experience by writing an honest review and help other pet owners doing their research. Tell us why you chose Waggel as your pet insurance provider, and whether it has lived up to your expectations. Tell us what animal you insured and how secure you have found the all-inclusive policy. If you’ve had experience with the customer service team or claims process, share details with our Smart Money People community. Whether good or bad, leave a Waggel pet insurance review today. Together, we can help people like you make better financial decisions.

Waggel Pet Insurance reviews (1242)

Review of the Waggel, Pet Insurance:

Fast service, quick and efficient claims process

We have 2 dogs on Waggel insurance and have had a few health issues this year. Waggel handled the claims efficiently and quickly and kept us updated at every step of the process. Reviewed on: 12th August 2020

It's Vegas, all glitz, a few winners but Waggel always win

My experience with Waggel has just proven that insurance is a lot like gambling. They bet my pet will not need their services while tempting me with stories of how they saved the day with poor fluffy got run over and I bet my pet will need their services to cover medical care that may be very expensive and I may not be able to afford. Surely no one wants Fluffy to perish for a lack of room on the credit card? My claim with Waggel, (incidentally the only insurance claim I have ever made over 40+ years of having a pet), began in September 2020 and took two months to be denied. All through the process, it was up to me to chase up Waggle who blamed my vet for taking so long to send the paperwork but never bothered to chase them up themselves. I had to call Waggle to get them to do put pressure on my vet. According to the emails I received from my vet, they processed the request for my dog's history within 18 of being asked. In the end, my claim was denied because I had taken my dog for a pre-spay assessment 11 days after purchasing a policy from Waggel. It never occurred to me that taking her in for a routine spay assessment would cancel any later claims. The spay was done 20 days after I bought the policy and 9 months before I made the claim. The claim was denied and any further claim associated with her entire respiratory system because during the pre-op assessment, the vet discussed the possibility of BOAS and recommended that I have the dog's nostrils opened up during the spay. Also, because my dog is adopted and the two vets and one nurse who have seen her have differing opinions as to her age (one says she is about 2 to 3, one says she is 4 the other says she is about 5), Waggel have implied that I lied to them and thus my premium will now be increased with a penalty aka charge to change the policy to reflect her true date of birth. What I find the most interesting about Waggel's claim to be different and their multiple five star reviews is that they encourage you very, very hard to review them as soon as you have purchased a policy and well before you have needed their services. Selling me the policy and taking my money was indeed 5-star easy. Leaving me thousands of pounds of essential medical treatment (which, contrary to their text message denial I did not see coming) and increasing my premium because I do not know my adopted rescue dog's "true" date of birth rates a 1-star experience. Don't be taken in by their cute terms for things such as "customer champion" or discount offers on buying luxury dog jumpers, Waggle is an insurance company first and foremost. They make their money in getting you to buy premiums and denying large payouts. Before you say but they paid for Fluffy's life saving surgery....think about Vegas. Of course casinos have to let people win now and then, otherwise it would be bad for business, suckers won't put their money down if they think there is no chance of winning. Ultimately they make such a profit that paying a few claims to encourage more customers is how they work. Waggel is no different. Read their carefully curated Facebook group, you will not see one negative word nor indeed will you be able to find a single post about a claim being denied. So, my experience has been disappointing. Had I waited three more days before a routine surgery assessment then maybe they would have paid the claim made eight months later.... maybe not. Either way, I think my monthly premium is best kept out of their pocket. Reviewed on: 16th November 2020

Super simple and quick

No nonsense pet insurance. We did the whole thing in under 10 mins &it’s been great. Reviewed on: 19th September 2020

Easy, clear concise

I've not had to make a claim as yet but if claiming is as easy as joining then it'll be a doddle. Reviewed on: 19th September 2020

So easy

Really easy to decide what cover suits me and my pet. Easy to use website and great benefits. Reviewed on: 19th September 2020

Outstanding

We used the free vet service first for our schnauzer which was great then had a claim which was sorted very quickly indeed , we were kept updated every step of the way Reviewed on: 18th September 2020

Great experience

Waggel know their customers and are friendly yet professional, I would highly recommend them. Reviewed on: 18th September 2020

They are so refreshingly different

Even though I could have saved a couple of pounds a month, I went with Waggel as they just seemed so refreshingly different to the rest of pet insurers and they had great reviews too. Reviewed on: 18th September 2020

Easy Breazy lemon squeazy

Signing up to waggel was a breeze, very easy to understand and customise insurance package. Reviewed on: 18th September 2020

No hassle pet insurance

Easy to set up and control the level of insurance you want Reviewed on: 18th September 2020

Good value dog insurance

I have just insured my second Labrador with Waggle which has proved to be good value compared with other providers. Reviewed on: 18th September 2020

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