Write a review

Zopa: Personal Loan reviews

Name: Personal Loan
Rating: 4.94 (62749 reviews)

View other Zopa products

4.94

Based on 62,749 reviews, last reviewed 29th Jan 2025

32860% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

User friendly, great interest rates User friendly, great interest rates Reviewed on: 29th January 2025

Latest lowest rating:

2

I like it and i am honorable I like it and i am honorable i will keep in touch Reviewed on: 17th January 2025

Read all reviews See your review

About this product

Zopa personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Zopa personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Zopa personal loan, we'd love you to write a quick review too.

Zopa Personal Loan reviews (62749)

Review of the Zopa, Personal Loan:

Utterly incompetant

Thanks for your review! Zopa Add photo Your review is pending.Read more Hayley Capel 3 reviews GB Utterly incompetant! Zopa advised me I was preapproved for a £7500 consolidation loan. I wasn't looking for a loan but it was offered and after some consideration thought, yes ok I'll go for it, reduce some interest/payments and free up some cash. They needed to confirm my income so I gave them access to my bank account, added payment details signed the forms etc. This was Saturday afternoon, by Sunday morning I recieved an email from them telling me they were unable to confirm my income ?!?!?!? I get paid every month, the same as everyone else into the bank account I gave them access to. OK, fine I thought I'll upload a payslip.....dated in the last 5 weeks and showing that I actually earn £1000 more per annum than I have added to the application. By the next morning....guess what......another email telling me they unable to confirm my income ?!?!?! It's a pdf payslip in the format they asked for but apparently that was still insufficient. I call them and speak to the most nonchalant and unaffected customer service representative who when I explain I am concerned my application may be declined because there seems to be an issue with the documentation I keep trying to upload. She goes off and approximately 3 minutes later comes back and tells me I should ignore the email. Guess what?! Today I get an email from them telling me they have declined the application I submitted for the loan THEY OFFERED me! I am raging! My borrowing power is 6, its a consolidation loan that they OFFERED TO ME not that I applied for or was even considering and they have declined me based on my affordability and income? I now have a hard search on my file which I only agreed to because the loan was 'preapproved' and no loan! They did this to my Husband aswell! If you are going to do this then at least change the wording 'preapproved dependant on circumstances' so at least consumers have the full facts before falling into a honey trap! I have a credit card with them which I will be paying off as soon as possible and closing the account as I refuse to do business with a bunch of incompetent clowns such as zopa! Absolutely disgusting! Reviewed on: 16th January 2024

Easy to apply and approval is fast

Easy to apply and approval is fast Reviewed on: 22nd January 2025

The whole process was quick and within a few minutes...

The whole process was quick and within a few minutes I had my money. Reviewed on: 22nd January 2025

The staff were so professional knowledgable and cust...

The staff were so professional knowledgable and customer focused and friendly Reviewed on: 21st January 2025

Applying and acceptance of a my Zopa loan

Zopa made the process of applying and acceptance of loans efficient and informative. There were no delays and super quick on the approval process and also receiving the money in my bank. I had a great experience from start to finish and whole process was extremely pleasant. I wouldn’t hesitate to recommend Reviewed on: 21st January 2025

Zopa is a great company I’ve been with them a while...

Zopa is a great company I’ve been with them a while now and always recommend them wouldn’t go anywhere else it’s easy and reliable Reviewed on: 21st January 2025

Perfect, really helpful- Great app

Perfect, really helpful- Great app Reviewed on: 21st January 2025

easy to use, very quick execllent app

easy to use, very quick execllent app Reviewed on: 21st January 2025

Excellent Customer Service

I Found Applying Very Straightforward And The Application Was Considered And Accepted. I'm Very Happy With The Manner In Which My Application Was Dealt With Reviewed on: 21st January 2025

Applied in a matter of minutes, money was already in...

Applied in a matter of minutes, money was already in my account. Reviewed on: 21st January 2025

Quick easy fast and efficient recommend any day of t...

Quick easy fast and efficient recommend any day of the week Reviewed on: 20th January 2025

Do you have a different Zopa product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Loans
from Salad Money 3.57 from 5 reviews
Loans
from Sheffield Credit Union 4.94 from 2222 reviews
Personal Loan
from M&S Bank - Marks and Spencer 2.21 from 51 reviews

There's still more to see!

Zopa has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub