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118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 3.73 (70 reviews)

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3.62

Based on 70 reviews, last reviewed 20th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

11%

21%

Latest highest rating:

5

Easy quick and great service, friendly and helpful Easy quick and great service, friendly and helpful Reviewed on: 20th February 2025

Latest lowest rating:

1

I applied for a loan put in the whole of my card det... I applied for a loan put in the whole of my card details so they can clearly hack in to my account ! Or take money from me now and couldn’t offer me a... Read more Reviewed on: 18th July 2024

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About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

118 118 Money Personal Loan reviews (70)

Review of the 118 118 Money, Personal Loan:

Can’t give less otherwise I would.

Can’t give less otherwise I would. Continuous problems with this company, continuous mistakes on a weekly basis. Just been on their chat and the agent cut me off half way through a conversation with nothing solved. Avoid avoid avoid. They made mistakes on my account which was frozen while under investigation due to mistakes on there half and marked my credit file 3 times, even when I phoned there agents they advised me not to pay until the investigation was completed, (investigation was due to mistakes they had made) I won on both cases, I got compensation and the agreement of my credit file marking to be removed, still waiting for them to remove credit file marking 6 months later. Don’t use this company absolute cowboys. Worst credit card company I’ve ever used! Update on the issues I had with 118, they still haven’t done a thing. They said they contacted credit reference agency and could take 90 days to remove the missed payments I didn’t miss off my credit file. Dead line for 90 days was dec 14, 2023. It’s now 10th Jan 2024 and still nothing. I’ve asked for proof that they actually contacted CRA and nothing. I’ve given them till 31st Jan then legal action will start. When it becomes 5th Feb it’s been a year. Avoid avoid avoid. Biggest cowboys out there. Your safer taking a loan off loan Reviewed on: 10th January 2024

Terrible

If you have any sense stay away from this company, liars with shocking customer service if that's what you call it. Reviewed on: 13th May 2021

Super

Удивително добра и бърза работи и с приложение виждане на сметката ви по всяко време Reviewed on: 22nd March 2021

They pre approved your loan and then

They pre approved your loan and once you put in for it they are unable to provide. + the app does not work. Reviewed on: 10th February 2021

Easy to understand

Searching through pages of “the need to read “ when thinking of applying can be daunting. 118 loan paperwork is easy to follow Reviewed on: 7th July 2020

Not the best

Hard work, not great rates or terms Reviewed on: 12th June 2020

helpful

when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful Reviewed on: 10th June 2020

Brilliant customer service

Provided a final outcome on minutes with detailed information into how thinks would proceed Reviewed on: 27th April 2020

Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone! From the loan agreement: "Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part." Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers! Reviewed on: 9th April 2020

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting Reviewed on: 11th February 2020

Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery Reviewed on: 10th February 2020

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