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118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 3.69 (71 reviews)

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3.46

Based on 71 reviews, last reviewed 14th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

11%

23%

Latest highest rating:

5

Easy quick and great service, friendly and helpful Easy quick and great service, friendly and helpful Reviewed on: 20th February 2025

Latest lowest rating:

1

I asked for a settlement fee for my loan, I pay the... I asked for a settlement fee for my loan, I pay the ammount asked for, but they said they had to pay me £10 back first which would take between 2 and ... Read more Reviewed on: 14th April 2025

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About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

118 118 Money Personal Loan reviews (71)

Review of the 118 118 Money, Personal Loan:

Terrible

If you have any sense stay away from this company, liars with shocking customer service if that's what you call it. Reviewed on: 13th May 2021

I asked for a settlement fee for my loan, I pay the...

I asked for a settlement fee for my loan, I pay the ammount asked for, but they said they had to pay me £10 back first which would take between 2 and 24 hours to receive that was 7 days ago and have contacted them 3 times now and got different stories each time also the app is showing i still owe £7.99 which wont go to zero until I get the £10 back, its now looking like they are going to say i have missed a payment even though ive paid the money they asked for!!!! Reviewed on: 14th April 2025

Easy quick and great service, friendly and helpful

Easy quick and great service, friendly and helpful Reviewed on: 20th February 2025

I applied for a loan put in the whole of my card det...

I applied for a loan put in the whole of my card details so they can clearly hack in to my account ! Or take money from me now and couldn’t offer me a loan but might able to in the future for a company that claims it’s good for bad credit I beg to differ ! Most likely a scam so avoid Reviewed on: 18th July 2024

The best company Always happy with customer

The best company Always happy with customer Reviewed on: 13th June 2024

Can’t give less otherwise I would.

Can’t give less otherwise I would. Continuous problems with this company, continuous mistakes on a weekly basis. Just been on their chat and the agent cut me off half way through a conversation with nothing solved. Avoid avoid avoid. They made mistakes on my account which was frozen while under investigation due to mistakes on there half and marked my credit file 3 times, even when I phoned there agents they advised me not to pay until the investigation was completed, (investigation was due to mistakes they had made) I won on both cases, I got compensation and the agreement of my credit file marking to be removed, still waiting for them to remove credit file marking 6 months later. Don’t use this company absolute cowboys. Worst credit card company I’ve ever used! Update on the issues I had with 118, they still haven’t done a thing. They said they contacted credit reference agency and could take 90 days to remove the missed payments I didn’t miss off my credit file. Dead line for 90 days was dec 14, 2023. It’s now 10th Jan 2024 and still nothing. I’ve asked for proof that they actually contacted CRA and nothing. I’ve given them till 31st Jan then legal action will start. When it becomes 5th Feb it’s been a year. Avoid avoid avoid. Biggest cowboys out there. Your safer taking a loan off loan Reviewed on: 10th January 2024

Very good

Good ap very izi aces to aucat verry good company Reviewed on: 11th July 2023

Great

very good customer service and very easy to get a personal loan Reviewed on: 19th June 2023

Fast and easy decision,

Funds available very quickly as I needed it desperately, easy monthly repayment by direct debit so no need to worry about missing payments, now I have options to borrow more if I incur any more unexpected expenses, and the payment will be less monthly than the first loan, so I give a positive rating. Reviewed on: 31st May 2023

Not great

Charge a little too much on apr and never gave reason for declining a second loan after first loan paied off Reviewed on: 25th May 2023

Excellent service

We needed a loan to purchase a new sofa last year, and this help massively. It didn’t leave a hard search on our credit file which is great, and loan was quickly transferred same day into our account. No issues, quickly done and in timely manner. Reviewed on: 23rd May 2023

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