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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (850 reviews)

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1.50

Based on 850 reviews, last reviewed 3rd Dec 2024

33% decrease in 5 star reviews

in the past 90 days

28% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Took out policy. Took out policy. An error was made on our behalf but customer services accused me of committing fraud. Then told me I would not owe them any money onc... Read more Reviewed on: 3rd December 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (850)

They will empty your pocket

Worst company. Dont take policy from them. Your pockets will be empty Reviewed on: 2nd September 2021

Cons DO NOT USE

I wouldn’t even give these people one star, i started and paid for a policy in full and in 10 minutes I decided I made a mistake and wanted to cancel the policy and when I called them they said that they are going to charge me £50 for a settlement fee which I was not aware of at the time of the purchase. They rob you they are CON’s BE AWARE I have an email confirming that I can cancel the policy within 14 days without a charge. What a joke of a company - DO NOT USE THIS COMPANY THEY HAVE LITERALLY JUST FORCED ME TO STICK TO THE POLICY - BE AWARE GUYS JUST USE PROPER INSURANCE COMPANIES LIKE ADMIRAL OR DIRECT LINE - DO NOT USE 1st Central - absolutely appalling company day light robbery. Disgusting service VERY VERY VERY VERY UNHAPPY Reviewed on: 28th August 2021

Go elsewhere or get done over.

Sell you insurance then start fishing for more money, you have not got drive to work on your policy even though it's on the certificate & I've got business use, then the dates on your licence are wrong apparently I put passed test 1996 when should be 1987 named driver wrong 98 instead of 94 so more driving time great, put sp30 date as 28/4/18(date caught speeding) instead of conviction date(28/7) my bad. They loaded the insurance by a over 50% or cancel at extortionate rate, £210 then reduce to £160 for 41 days great money in getting people to cancel look at there reviews, I'm going to FSO & anybody else that will listen. They auto input the 25+ years licence held date on comparison site & hope you don't check because I was not asked so they can get more money, you either pay up or cancel at stupid rate there quids in either way Reviewed on: 22nd August 2021

Avoid them

They charge a fee for everything. Avoid them Reviewed on: 21st August 2021

£50 to cancel within cooling off period

I phoned to cancel before my policy started and was told that I would have to pay a £50 fee even though I am within the cooling off period. The terms and conditions are extremely unclear and state that if you cancel within 14 days the fee is £0, however it doesn’t actually state you would still have to pay £50 for setting up the policy. The t&cs are so unclear and when I called back to query this after reading the terms and conditions the advisor I spoke to was extremely rude, unhelpful and spoke over me repeatedly. AVOID unless you want to be out of pocket. Reviewed on: 19th August 2021

AVOID - Will force to you pay extra fees or cancel for higher fees

I went with this insurance through compare the market, they charged me £75 for a policy change for the value of 29p because of an incorrect date. They did this 3 months after I took out the policy. Avoid, I tried to save money by going with them now I really regret it. Customer service is also terrible, the agents don’t listen to you and and make false promises. They just want to make money out of you, god forbid if you have an accident and need help. Reviewed on: 16th August 2021

Complete liars

Cancelled car insurance payment as my portal wasn’t showing a current certificate, so cancelled direct debit, rang and had a conversation where they said i would need to pay for the whole premium, as i had been issued the documents, when i told them i hadnt received them, they said i had even though i was looking at my portal at the time with expired paperwork. I asked to forward the original email to prove they had sent it originally, only to be sent a copy dated the day i asked, now being hounded for money i don’t owe, avoid at all cost, going to the ombudsman to sort out Reviewed on: 16th August 2021

Avoid at all costs - the WORST company to get car insurance from.

Extremely rude customer service. Do not be fooled by the cheap advertised rates as there are many hidden costs they do not tell you about. They do nothing to help you at all. They really are theiving. I highly, highly recommend you do not choose this company, trust me. It has been a nightmare with them. Reviewed on: 11th August 2021

Excellent insurers

We struggled to find a reasonable quote, until these popped up. They were more than happy to help and got me driving without the huge price tag. Reviewed on: 5th August 2021

Worst insurance company going

This is hands down the worst company I've ever dealt with. Full of lies, takes nearly an hour to get hold of them, will charge £50 for any changes to the policy even if its there fault it needs changing. Avoid at all cost! Reviewed on: 30th July 2021

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