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1st Central: Car Insurance reviews

Name: Car Insurance
Rating: 1.69 (850 reviews)

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1.50

Based on 850 reviews, last reviewed 3rd Dec 2024

33% decrease in 5 star reviews

in the past 90 days

28% increase in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024

Latest lowest rating:

1

Took out policy. Took out policy. An error was made on our behalf but customer services accused me of committing fraud. Then told me I would not owe them any money onc... Read more Reviewed on: 3rd December 2024

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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (850)

Worst ever car insurance company

This is the worst car insurance company ever. Suggesting this company only to my enemies. They make changes to your car insurance 14 days after you have taken out the insurance, charge you for them, then don't answer your e-mails, long phone waiting queues, don't call you back when said they would, don't talk to the driver, cancellation fees are written £50, but they want to charge you £145, basically, making it impossible to cancel it, customer service is horrible, no way to do anything online, just waiting till the policy finishes and NEVER again with this company. If you think it's cheaper than others, think twice, they will make some changes and will charge you more than more expensive companies, you will fall in a trap. Can't imagine what would happen if needed to make a claim. Reviewed on: 8th October 2021

Disgusting

Took insurance out with them 2 months later asking me for £289.85 because on their system it says i had my license in 2010 when i clearly told them and sent them my driving lice se pictures i was passed in 2012 spoke to someone and she was rude didnt want to help and clearly said to me its not up for discussion and when i want to cancel my insurance they only giving me half the money back and its only been 2 months only went with them as they had alot of extras you can add on your policy now my insurance is costing me way more avoid this insurance company Reviewed on: 8th October 2021

Avoid at all cost

Just had my policy canceled with this lot because the computer has when I got my license wrong as it was originally Irish. They are charging me 75 pound for them canceling my policy!! Even though my details are correct!! Avoid at all cost total cowboys Edit they are now trying to charge me 111 pounds for them cancelling my insurance. Needless to say ill be reporting them to trading standards as this is basically theft. Reviewed on: 5th October 2021

Stealing

They are stealing money from customers. Avoid Reviewed on: 1st October 2021

Wow amazing price

I saved over £40 a month by switching to 1st Central and it includes RAC cover! Reviewed on: 17th September 2021

Brilliant

Offered the best price quotes with more for my money. Reviewed on: 16th September 2021

Was great until renewal

Coudnt fault 1st central when I first took out my policy. Coming to renew it though,the price was alot higher. Managed too find a renewal with someone else for the 1/3 off there price. But overall I coudnt fault them when I had a policy with them Reviewed on: 10th September 2021

B

Very affordable cover, would recommend Reviewed on: 9th September 2021

Do not use!

This company is terrible. The customer service is shockingly bad as they have no idea about there own product. Extremely expensive admin costs if the policy ever needs changing or up grading. And communication is non existant. Reviewed on: 8th September 2021

Worst company ever

They will steal your money & empty your pockets, they charged a £50 administration fee when I decided to cancel within the cooling off period it was less than 24 hours after I had signed up. The terms are not clear the email stated there would be no cancellation fee if cancelled within the cooling off period & no mention of any adminstration fee charges. My policy did not even start yet! The customer service was very poor and the representative was very rude & lacked professionalism. AVOID AT ALL COSTS. You will thank me later. Reviewed on: 6th September 2021

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