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Jiri Valcikevic

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Review of the 1st Central, Car insurance:

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The worst customer service ever!

Avoid if you do not want to wait on chat for 1 hour just to change the simple details. They charge £30 if they do it via chat or £25 if you do it on your account but it does not work and just loading so you are not able to do anything except use chat, they do not have a phone line for the customer service on the renewal department and customer service are playing ping pong game with customer - for example: JoaddanI see, If the change must be done prior to the renewal, I recommend that you contact our Customer Service line via the chat line or on 03330432066 open from Mon-Fri 8am-8pm Sat 9am-5pm Sun 10am-2pm, and the team will be able to do the change for you.18:52:02 or I can see this query is for our Renewals team. Please contact them on 03330432055, and they’ll be happy to help.19:03:34 I would personally stronly recommend to use a different insurance company if you can. Reviewed on: 22nd February 2022

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