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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.54 (39 reviews)

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1.58

Based on 39 reviews, last reviewed 19th Feb 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

31%

10%

3 star

2 star

59%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Absolutely incompetent gas engineer Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fi... Read more Reviewed on: 19th February 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (39)

Review of the 247 Home Rescue, Home Emergency Plan:

Great

Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020

Absolutely incompetent gas engineer

Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fix the boiler as it's a big job with replacement parts needed.. sat in my garage where the he boiler is located for 15 minutes, told me it's fixed drive of check the boiler, left it exactly the same as he arrived not working, having two young children in the house with no heater etc... absolutely fuming stay well away from this comp... Reviewed on: 19th February 2025

Paid for annual service plan and had to pay extra to...

Paid for annual service plan and had to pay extra to bring service forward to maintain annual service. Had the service and the radiator they used to drain the system then started to leak. They then forced me to pay an extra £95 quid to get someone to come and fix it. Reviewed on: 15th February 2025

RIP OFF AND TERRIBLE SERVICE

I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over do... Reviewed on: 10th January 2025

24/7 an absolute rip off.

24/7 an absolute rip off. I kept paying monthly direct debit and paid excess fee £95 twice for one event when I had a drainage blocked last month. They send out engineers(cowboys) whom more likely to view and write reports only rather than to complete the task and finally I was told those blocks are not included in the policy, same as other reviewers in this page. I had to call out plumbers from Checkatrade and job is completed within 3 hours. 24/7 is infamously known to the pe... Reviewed on: 10th December 2024

Will do anything to sell a boiler, including lie to you

Sales person wasn't transparent about call-out fees when I was sold a boiler and how that impacts my current policy. 247 Staywarm, who are a sister company of 247 Home Rescue, have told me that I don't need to pay for call-out charges, but this is not true! He wasn't clear about the difference between the warranty and the plan I'm paying for. I can't escalate to the Financial ombudsman service since 247 Staywarm who sold me the boiler isn't regulated by them. Reviewed on: 30th November 2024

This company is a complete rip off!

This company is a complete rip off! I took out boiler insurance with them and during my annual boiler service they told me if my boiler broke down they would not be able to get parts for it so I should buy a new boiler. They scaremonger you into believing your boiler will break down during winter and they won't be able to fix it. I started the process of getting a new boiler and paid them a deposit. I then did some research and realised they were charging a lot more than other c... Reviewed on: 30th September 2024

QUACK ENGINEERS AND ROGUE TRADER

I had a one-year cover policy with 247 Home Rescue, that covered nothing. They were only interested in collecting monthly direct debits. 1st call out for a shower tap problem was declined. 2nd call out for kitchen drain blockage could not be fixed by an unskilled cowboy sent. I have to do this privately with a handyman. The annual boiler service request took the person sent three minutes only to dust the boiler with a brush. Thirdly, the call out for no hot water and heating aga... Reviewed on: 27th September 2024

Receptionist is a boiler engineer now

Engineer advised water pump would need replacing and if we hear nothing in a few days then ring 24/7 back. we did this and the receptionist said boiler is fine and we don't need any repair doing??, How would she come to this conclusion? i asked can she contact the engineer who came out to re confirm. she said no. We cancelled our monthly subscription with them but still had to pay 80pds cancellation fee. company is a joke Reviewed on: 16th September 2024

Avoid-Avoid-Avoid

They provide pest control as part of the package. Called as I discovered mouse droppings in my property. Was advised that I need to visually see three or more mice before they’d consider coming out. Reviewed on: 14th June 2024

Utterly appalling - Scammers!

Utterly appalling - Scammers! Utterly appalling - avoid at all costs! CO2 alarm went off so we called our local Gas Network. Engineer shut off gas and advised we get a boiler check done. Called at 3pm and was told to expect a call back 'very soon'. Called again just after 4pm and was asked to send engineers report and that, once received, soemone would call back 'almost immediately'. Called again around 6pm to be told the report was being reviewed but an engineer would 'certain... Reviewed on: 17th April 2024

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