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Monument: Savings reviews

Name: Savings
Rating: 4.58 (96 reviews)

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4.17

Based on 96 reviews, last reviewed 11th Feb 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

I’ve just signed up to monument and am very impressed. I’ve just signed up to monument and am very impressed. It's an accessible app, my notifications of transfers come through promptly which is reassuring... Read more Reviewed on: 11th February 2025

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (96)

Review of the Monument, Savings:

I’ve just signed up to monument and am very impressed.

I’ve just signed up to monument and am very impressed. It's an accessible app, my notifications of transfers come through promptly which is reassuring. So far so good! Reviewed on: 11th February 2025

They're not quite ready yet

Hi, this is a relatively new bank, they're not yet listed on the bank of England's fcs list, and bear with them as they won't reply to requests for information and the chat function on the app is still having glitches. I test opened a savings account yesterday, and did call up the assistant there for information but he was still not able to provide support or info about fcs. It's best to wait a little to see if things improve next year Reviewed on: 7th November 2023

Reply from Monument Hello, thank you for taking the time to leave a review. We’re regulated by the Financial Conduct Authority and Prudential Regulation Authority, and your savings are protected by the Financial Services Compensation Scheme up to £85,000. Our UK-based Client Services team is available to assist you via in-app live chat, call, video, or email. We're committed to delivering exceptional service and competitive savings options, and we hope to continue supporting you as a Monument client. Response date: 14th January 2025

Wait! We are experiencing an extremely high volume of customers :)

I was waiting for their reply for around 10 days, but the bank kept saying: 'Sorry! We are experiencing an extremely high volume of customers' Reviewed on: 4th April 2023

Reply from Monument Hello Dima, thank you for taking the time to leave a review. We understand how frustrating it can be to wait for a reply, and we sincerely apologise for the inconvenience caused. If you have any further concerns, our team is here to help. You can call us on 020 4524 8080 or email [email protected]. Our Client Service Team is available 9am to 6pm, Monday to Friday (excluding weekends and bank holidays). Response date: 13th January 2025

Easy to deal with Monument Bank

Monument Bank were very straightforward to deal with when I invested a significant amount of money in a fixed Bond. Good rate of interest and highly communicative with their clients. Would happily recommend them. Reviewed on: 3rd April 2023

Very easy. Great rates

Best rates in the market for savings and opening the account was also very easy. Customer support is friendly and quick to answer questions. Reviewed on: 16th March 2023

Very good app

A very easy to use app. Customer service very helpful. Reviewed on: 13th March 2023

Efficient, easy to communicate with and competitive

A satisfied saver that found the process to open an account easy. Monitoring my account is also straightforward. Reviewed on: 12th March 2023

Overall, satisfied

Met all my expectations of a bank. Reviewed on: 12th March 2023

Easy, secure and worthwhile investment

Secure, easy to use account with a simple on-screen layout. But most of all, savings which which pay worthwhile interest. Reviewed on: 12th March 2023

Easy to use App and decent products

Very straightforward app to work with easy to set up and create an account. And great products Reviewed on: 11th March 2023

Easy on line set up

Very clear information. Quick to set up. Awaiting return from fixed investment. Reviewed on: 11th March 2023

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