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Monument: Savings reviews

Name: Savings
Rating: 4.58 (95 reviews)

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4.26

Based on 95 reviews, last reviewed 29th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Monument has been great. Monument has been great. Sleek and simple app, easy to set up and customer support team that is always willing to help Reviewed on: 29th January 2025

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (95)

Review of the Monument, Savings:

It’s ok until things go wrong!

For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of my instant access fund. It was using my Barclays Bank and saved account details. I instantly contacted Monument and informed them of my error, they basically said TOUGH LUCK and are holding my funds for 35 days. Unfortunately for me these were my self assessment tax funds and I won’t be able to access them in time so it’s a costly mistake on my part. I would normally have other funds available but we have some property transactions this month making funds transfer more complicated than usual. I have encouraged friends and family to bank with Monument but I’ll be telling them how wrong I was. I’ll be closing my accounts and my parents this week, I’ll obviously have to wait 35 days to close mine… and that can’t come soon enough. If you make an error DO NOT expect to be treated like a human being by this bank, they have a computer says no mentality. Reviewed on: 3rd July 2024

Reply from Monument Hello Laetitia, thank you for taking the time to leave a review. We're truly sorry to hear about your recent experience and completely understand your frustration. On this instance we didn't quite meet our normal standard of service and we needed to set things right. We believe this issue has now been completely resolved. Your feedback is invaluable to us, helping us to continually improve and we appreciate the opportunity you've given us to make amends. Thank you for being a valued Monument client. If you have any further concerns, please don't hesitate to contact us in future. Response date: 8th January 2025

Good easy to use service

Able to apply for an account at a competitive rate. Easy to apply and add funds. Reviewed on: 9th March 2023

Excellent customer service

Dealt with my query quickly and efficiently. Let me know exactly what I needed. Reviewed on: 9th March 2023

Best customer service

I fully recommend their amazing team Reviewed on: 9th March 2023

Easy, best rates

So easy to set up an account on the app, easy to transfer money into account and have the best interest rates on the market. Win, win for my money. Reviewed on: 28th February 2023

Great new bank

Very easy to open savings account with good rates. Reviewed on: 27th February 2023

Definitely a better than average company

Excellent website, easy to access. Pleased that the interest rate has moved a bit better than several others Reviewed on: 27th February 2023

Excellent feedback

A pleasurable experience dealing with a bank Reviewed on: 26th February 2023

Excellent Banking App

It was super easy to invest with monument with market leading interest rates and easy of use. Reviewed on: 26th February 2023

Great service

Easy to understand online service Reviewed on: 26th February 2023

Savings Account

Very easy to set up, view account using monument app Reviewed on: 26th February 2023

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