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Monument: Savings reviews

Name: Savings
Rating: 4.58 (95 reviews)

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4.24

Based on 95 reviews, last reviewed 29th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Monument has been great. Monument has been great. Sleek and simple app, easy to set up and customer support team that is always willing to help Reviewed on: 29th January 2025

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (95)

Review of the Monument, Savings:

It’s ok until things go wrong!

For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of my instant access fund. It was using my Barclays Bank and saved account details. I instantly contacted Monument and informed them of my error, they basically said TOUGH LUCK and are holding my funds for 35 days. Unfortunately for me these were my self assessment tax funds and I won’t be able to access them in time so it’s a costly mistake on my part. I would normally have other funds available but we have some property transactions this month making funds transfer more complicated than usual. I have encouraged friends and family to bank with Monument but I’ll be telling them how wrong I was. I’ll be closing my accounts and my parents this week, I’ll obviously have to wait 35 days to close mine… and that can’t come soon enough. If you make an error DO NOT expect to be treated like a human being by this bank, they have a computer says no mentality. Reviewed on: 3rd July 2024

Reply from Monument Hello Laetitia, thank you for taking the time to leave a review. We're truly sorry to hear about your recent experience and completely understand your frustration. On this instance we didn't quite meet our normal standard of service and we needed to set things right. We believe this issue has now been completely resolved. Your feedback is invaluable to us, helping us to continually improve and we appreciate the opportunity you've given us to make amends. Thank you for being a valued Monument client. If you have any further concerns, please don't hesitate to contact us in future. Response date: 8th January 2025

Great service and offering. Would definitely recommend.

Always super helpful and there to support just a phone call away. Always looking to better their offerings. Great service Reviewed on: 9th February 2023

Simple Banking

Monument are easily contactable either in person or on app , the app itself is very simple and user friendly, I’d highly recommend!! Reviewed on: 9th February 2023

Rates & app

Good interest rates, very nice clean & simple app, no waffle ! Reviewed on: 9th February 2023

Good product

Good products and service . Good products and service . Good products and service . Good products and service . Good products and service . Reviewed on: 9th February 2023

Excellent reduction and Company

Easy application, competitive rates and excellent support Reviewed on: 9th February 2023

Best UK challenge bank

Great app and excellent customer service. Able to upgrade a chat to phone call in their app. Reviewed on: 9th February 2023

Great investment opportunities

As a new investor I had no hassle and no problem opening an accounts Reviewed on: 9th February 2023

Easy to use

Easy to open an account there's an App what more could you want One of the best interest rates Reviewed on: 9th February 2023

Excellent

I'm so glad I opened an account with Monument. Everything went smoothly and they offer excellent customer service and a fantastic rate of interest. Thank you! Reviewed on: 9th February 2023

Easy,safe savings via an app!

Very fast to set up. Clear transparent account information. Fast efficient customer service Reviewed on: 9th February 2023

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