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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.99 (195 reviews)

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2.57

Based on 195 reviews, last reviewed 21st Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

TERRIBLE SERVICE DID NOT PROVIDE SERVICE PAID FOR! Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. ... Read more Reviewed on: 21st January 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (195)

Review of the AA, Breakdown Cover:

I cannot thank AA Roadside Assistance enough for the...

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Reviewed on: 17th December 2024

Do not use AA

Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving Reviewed on: 28th April 2023

AVOID

STAY AWAY They will increase your… STAY AWAY They will increase your membership price without informing you, they did that to me. When i called and asked why i have not been informed they only said that they they sent a letter and it's not there problem if i have not received it! They increased my membership from £20 to £36 and was charging me for that until I have noticed. I have also had a breakdown and repairs and garage fees involved, which AA had to cover as it's in my policy, they have not done and refuse to cover, even if i provide invoice. Reviewed on: 27th April 2023

Best breakdown company

How can i complain been with them 7years! Pay extra for parts and labour, have never been rejected a claim. Keep your car serviced follow the guideline's and its the best cover. My previous car had one claim in 4years. New car has had 2 in 4months. Thats life. AA has been amazing and really appreciate everything thank you. Reviewed on: 27th April 2023

Fraudulent company. Avoid like plague.

In my opinion and experience AA Breakdown cover is fraudulent company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down. Reviewed on: 17th April 2023

Very fast response and trustworthy company

AA are very quick to help breakdown cover and are always extremely helpful Reviewed on: 5th April 2023

£300 charge for a 1 mile pick up because of two flat tyres

My mother had two flat tyres, on her Rover 45, the AA charged her £300 to recover the car 1 mile to my house, absolute rip-off of my 82 year old. She had Premium Cover & they did her over when she was stuck at the side of a dangerous road, claiming the tyres were damaged in an RTA - which they were not. Refused to pick up car without an on the spot card payment of £300!!!!!! They will be cancelled & history from tomorrow. Reviewed on: 5th April 2023

Amazing service

Broke down and came within 20 mins, lovely chap too Reviewed on: 5th April 2023

Keys in car

LOCKED MY KEYS IN CAR Reviewed on: 29th March 2023

Absolute disgrace

Ball joint popped out confirmed by AA patrol some 5 hours later only to have it referred to Jackson’s local recovery who was lazy and claimed it was involved in a rtc despite absolutely No damage not even a scratch on vehicle. None the less I have the full cover having a disabled elderly individual with me at all times. Luckily I’m local and my elderly disabled mother was able to get home in a taxi. Some 19 hours later I’m stranded for a service I paid over £400 for to cover me for everything! Been a member for years and it’ll only be trouble free should you never break down! Won’t be renewing in June! Reviewed on: 16th March 2023

Aa not bad

Average experience could be better Reviewed on: 12th March 2023

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