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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.97 (197 reviews)

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2.52

Based on 197 reviews, last reviewed 6th May 2025

100% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Absolute joke of a service. Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed o... Read more Reviewed on: 6th May 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (197)

Review of the AA, Breakdown Cover:

Poor poor service 12 hours turnaround

Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac Reviewed on: 29th November 2023

Absolute joke of a service.

Absolute joke of a service. I presumed being a long standing organisation that they would be reliable, I broke down with blocked DPF being displayed on my car information screen. I was 1.5 hours from home and not having any cover I decided to ring around. When i spoke to the AA the lady assured me that for an emergency £150 joining fee the engineer would do his best to repair the car and he could perform a forced regeneration with his equipment. If the car could not be repaired he could tow me to a safe location as i was stuck on a steep hill on a very busy road. Well the guy turned up he didn't even open the bonnet or connect and diagnostics instead just told me, not much I can do with that mate DPFS blocked. I asked him to at least connect his diagnostics which his seemed annoyed about me asking. The diagnostics showed dpf soot accumulation, turbo actuator mechanical fault. Just by clearing these codes he could have then performed a forced regen, i have since checked with Mazda. However he just refused. Then told me he couldn't tow me to a safe place as he didn't have the correct vehicle to tow me. As he drove off i had to roll backwards in my car onto a busy road with no engine and roll down the hill where i could park it off the road. when i complained to the AA they said they would refund me £10! and that the driver noted i had been recovered which was a complete lie. My partner had to pick me up at 11pm with our 3 year old and 5 year old, the whole day turned into a nightmare. Do not trust the AA and the emergency joining fee is worthless, they wont honour what they tell you i am now going to have to take them to small claims court to get back my money as service was not as described. Reviewed on: 6th May 2025

Nightmare to cancel

Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a nightmare. NOT RECCOMMEND Reviewed on: 13th February 2025

TERRIBLE SERVICE DID NOT PROVIDE SERVICE PAID FOR!

Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. Numerous text messages informing of delayed attendance the last up date was for 2150 estimated time to arrive!! Had to call a taxi to get my mother home as very frail and had to leave the car in situ. Absolutely disgusting service. Go to Greenflag if you want a professional service. Could not even get through to call centre to speak to anyone. Reviewed on: 21st January 2025

Aa have let me down and hampered my work

I have been waiting for my van to be recovered from Manchester back to Liverpool since the Aa mechanic placed an order for one at 1pm yesterday . The wheel bearing has disintegrated, and the vehicle is un- drivable. I was initially told that I would be recovered within 90 minutes. I had no word from anyone, so called the Aa, only to be told eta 4.30 pm. When no one showed up at 4.30pm, I called back, and was told that Mansfield recovery were too busy, and couldn’t give me an eta. Obviously, this was very upsetting for me, as I had been waiting since 10.30 am. It was now dark, raining and the road I was on isn’t a safe place to be at night. The Aa operator then offered to call me a taxi back to Liverpool, with the promise that, if I left my keys in the wheel arch of the van, then the Mansfield recovery truck would collect my van later that evening, and deliver it to my mechanic in liverpool. This I agreed to, as I needed to load up another vehicle for work in Manchester the next day. My van still hasn’t been recovered for me, and my mechanic had moved other jobs, so that he could fix my vehicle today, ready for me to work with tomorrow. Mansfield quite clearly don’t see Aa customers as a priority…… and the Aa operator couldn’t find anyone else to recover my van either. Which begs the question, what am I paying for? I was told I had upgrade my cover yesterday from gold membership, to cover the transit as a business vehicle. I was charged £107, only to be treated appallingly. This has caused me a great deal of stress. I have been left worrying that my van could get vandalised or stolen….. the keys are in the wheel arch, as the operator suggested. If something bad happens to my van, because the Aa hasn’t recovered it, who will be liable. I am now going to have to use another smaller van, and make two trips tomorrow…. This has messed me around, and so I would like to know how the Aa think this is a good way to treat loyal Customers? Definitely going to leave them asap, after pursuing them legally. I’m now told they will recover it at 9.15 tomorrow, but I’m not holding my breath… They have lost another loyal customer…… Reviewed on: 21st January 2025

I cannot thank AA Roadside Assistance enough for the...

I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturday morning, my car unexpectedly failed me. To my amazement, an ambulance passing by stopped to ensure I was safe, soon followed by the police, who kindly looked after me until the AA arrived. Mark Hammond from the AA was my first hero. While, unfortunately, he couldn’t fix the issue on the spot, Mark’s professionalism shone through as he calmly explained the situation, arranged for a loader without delay, and advised me of the next steps. His quick thinking and reassurance were a huge comfort. Ryan, the loader driver, was equally fantastic. His expertise in handling my car was clear as he swiftly got it onto the loader. Understanding my predicament, Ryan went above and beyond—dropping me at the train station to ensure I could get to London, while also liaising with the garage to manage my car repairs. Although the car remains in Devon and still needs fixing, I now feel confident knowing that with my open return ticket, I’ll soon be back behind the wheel in the New Year. Breaking down is never pleasant, but the AA’s friendly and efficient support made all the difference. Mark and Ryan turned what could have been a stressful ordeal into a well-handled, reassuring experience. Thank you, AA Roadside Assistance—you were truly a lifesaver! Highly recommended for any motorist in need. Reviewed on: 17th December 2024

They’ve had my car for 10 days!

They’ve had my car for 10 days. Won’t communicate when I can get it back as they don’t know! They’ve had the parts for 4 days apparently which is all I know. If you ever break down and they tell you you have to got to an AA approved garage tell them to leave it at the side of the road. The fresh air will probably do a better job at fixing your car than the useless ‘mechanics’ they approve to fix your car Reviewed on: 7th November 2024

Be Careful with AA terms and conditions!

Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them. Reviewed on: 18th October 2024

Excellent

Great reliable service , company been going for a very long time Reviewed on: 23rd August 2024

They have always provided help and assistance when n...

They have always provided help and assistance when needed Reviewed on: 23rd August 2024

No help at all

Disgusting experience l, called when car lost all power leaving me and my daughter locked outside of it, no way to get into vehicle. On an unlit carpark in an hnsafe area freezing and pouring down with rain. Told was a priority booking but kept getting pushed back jn the queue till almost 4 hours later was told could be another 4 hours and we weren't priority but they could book a taxi home for us. As soon as reminded money was locked in the car they said oh sorry no can't do that then but they could cancel my job because no way would they be there. If I hadn't have called could have been left over night outside. Ended up having to walk almost 5miles along an unlit main road with no footpath Reviewed on: 23rd August 2024

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