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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (153 reviews)

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2.51

Based on 153 reviews, last reviewed 20th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled my insurance and then charged me because t... Cancelled my insurance and then charged me because there incompetent admin team didnt cancel it on the right date !!!!! Reviewed on: 20th January 2025

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (153)

Review of the AA, Car Insurance:

Great value

Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Quick, cheap, easy

I used a price comparison site and they came up at the cheapest without needing a box. Paid, processed, completed in about 10 mins. Job done. Reviewed on: 7th September 2018

SCAMMERS DO NOT EVEN WASTE YOUR TIME SHAMEFUL CORPORATE BEHAVIOUR

ont waste your money! Life Draining service to say the least first and foremost i urge anyone who is considering AA home insurance to pay a little extra and use a more reliable honest and understanding firm. Have home and contents insurance with AA who have supposedly brokered it to another company which is fine however do you not do due diligence on any of these rogue firms, trident claims is an absoloute shack of a company and from the onset it has become the most difficult endevour of my life. I am a pensioner and you are making my life utterly miserable. We had a leak in our home and firstly tried to call them but the offices were closed circa 10 days ago, since then i have been messed around firstly we had a long list of questions and i was asked five times if i wanted to make a claim like it was some sort of crime to claim on your home insurance, every reply i gave was replied with an element of doubt. Then i was told i had died some years ago which is alarming when i am on the phone he was adamant that his checks showed i passed away twenty years ago, then he said i had a CCJ against my name, i have immaculate credit and was startled pre bank holiday so he fobbed me off sayign someone would call me back How can i have a CCJ 18 years after i had supposedly passed away its almost like they were making it up as they go along, all we wanted is for someone to come fix our ceiling! Having done several credit checks etc it transpires there is no CCJ or any record of one being open or closed in the last 35 years against me so that was a complete lie, they keep telling me that its with some team doing validation checks! What checks are you doing exactly, they just bluffing and buying time so they dont have to send an engineer out or pay out against the claim, shame on the AA board members i would name them but is easy to find online, your running the biggest sham company in the UK, take your money provide no service dont pay out. Dont buy any form of insurance from AA because you will never get any recompense. You have been warned AA is more like DD Diabolical and disgraceful Reviewed on: 27th August 2018

Rip off

I tried to call to cancel my policy 31/07 and 01/08/2018. I was waiting approximately 10 mins so put the phone down and cancelled my direct debit. I've been on holiday for 2 weeks and have phoned to cancel and they have charged me Reviewed on: 15th August 2018

AA to Z

I've never had a bad experience. Always friendly, fast swift renewals, and no under handed small print stuff lol, if there's been a bump. They are a well known brand, and for very good reason. They know well. Reviewed on: 31st July 2018

AA Review

AA need a lot of work they are no longer the leaders in their field Reviewed on: 2nd July 2018

Absolute wrip off

i would not touch this insurance with a barge pole. them and the garage work together to rip people off. I had a perfectly good car and they decided to write it off along with Bodykraft their repairer who over estimate repairs big time. I will not be having insurance through AA again and unless you have a AA approved repairer on your door step don't bother. mine was 55 miles away so I couldn't do anything about it hands tied. Reviewed on: 26th May 2018

Big wheels keep on turning......you over

My suspension spring broke on the front of my car also causing the shock absorber to fail. So I phoned the AA when the incident first occurred and asked if I am fully covered, the response was words to the effect of "yes, most likely you are covered". The AA then had my car towed to a garage of their choice who informed me they could only source after market parts. So, I asked my insurance company if they would be happy with that. They clearly expressed they would not be, they also expressed for safety and roadworthy purposes both sides of the suspension should be replaced. The garage confirmed this stance too. So I had to source and pay for the parts to hand to the garage to fit, remember this is the garage the AA has approved and organised my recovery with. But then the claim starts with the AA, Karl in the claims department in particular, seemed to be belligerent in his view and would not budge from the letter of the AA's policy, i.e only pay for the part that broke. So in my view they would be prepared to have the car repaired to an unsafe condition and not cover the cost of the repair to put the car back on the road safely. Karl seemed to stand by the AA's policy and would not consider otherwise, thus representing the AA. All this despite me having to pay for the parts myself because the garage the AA chose could not source them and the AA initially stating words to the effect of "yes, most likely, you are covered". In the end I am now over £800 out of pocket, plus what I have been paying for AA 'Maintenance cover' for my wife and myself. No longer, its not worth the aggravation with the AA and I will not allow them to jeopardise the safety of my family or myself. All in all the AA breakdown / maintenance cover takes a typical insurance money first stance and is not all you think it will be to protect you in my view. That TV advert they run with small child in the car singing…. make your own mind up….. Big wheels keep on turning…. you over Reviewed on: 12th April 2018

still waiting for my car after 6 weeks!

Someone went into the back of my car in the middle of February '18. It's now six weeks later and I still don't have my car back. Poor communication from AA and no communication from the garage. Reviewed on: 29th March 2018

Poor service and no call backs

I have been trying to resolve an issue with the AA for two days. I purchased a new car and asked the AA to arrange cover on the car. I was going from an Astra GTC to a standard Astra Elite so you would think that was easy but no. I was told at first that the agent could not complete the transfer due to systems issues and would call me back. I never received a call and when I called them I was told that the insurer would not be able to insure the new car, no reason as to why other than its not a car they cover so why I wonder was I currently insured by then on the same make of car? I am still awaiting a call back absolutely diabolical service. As I write this I have been on hold for 30 minutes to speak to the com[plaints department. Reviewed on: 14th March 2018

Complaint was NOT resolved by AA

Eventually my bank resolved the problem by refunding me and putting the onus on the AA. They didn't like it at all. Tough. My opinion of them remains the same Reviewed on: 13th March 2018

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