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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (153 reviews)

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2.51

Based on 153 reviews, last reviewed 20th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled my insurance and then charged me because t... Cancelled my insurance and then charged me because there incompetent admin team didnt cancel it on the right date !!!!! Reviewed on: 20th January 2025

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (153)

Review of the AA, Car Insurance:

The AA are the best

The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a loyal customer with them going forward. Reviewed on: 4th September 2024

rip off

complete rip off had two car policies sold one car got charged £30 cancellation fee for car I sold got charged £30 pounds admin fee on the car I kept they ported over the no claims bonus onto the car I kept and now the policy is even more expensive to cancel the policy will charge £130 and the insurance I could get elsewhere is £200 a year cheaper So if I were to change that's £190 in cancellation and admin fees you think that's good value the aa! And I am also stuck paying till next sept over the odds car insurance COMPLAINTS TEAM WASTE OF TIME cant do anything wont ever but from the AA again WELL DONE AA NOT Reviewed on: 16th December 2022

Worst Insurance Service Ever

Absolutely pathetic level of service ... Guy be aware of the game they play through the customer services.. My Vehicle battery was dead .. i called them and ask for the assistance... They customer service representative told be that car tax is expired i told her ok i will tax and call she didnt say anything.... Next morning i called her again she said ok somebody is going to come... she kept on waiting and when in the end they cant manage to come they simply called and excused that first time you called your vehicle was not taxed we cant help.. I asked them she could have told me more then 12 hours ago ..why she didnt guide me... He said we cant do anything that how we do.. I said to him my insurance was valid yesterday he said yes.. i asked him what was valid service at that time .. she said no service just membership was valid but no service you can take.. I asked him why you take money if there is no valid service he said we cant do anything... I asked him who is going to pick my daughter from school because of your mistake this happened he said... you should rush ... and go pick her up ... That was the sign that we don't do anything... we are here to say No... I kept on asking why that customer service representative kept me waiting for more then 12 hours i could have arranged someone but he said i cant say anything.. that how we are Be aware guy that we the worst service ever they will take money and whenever you need them if they are busy they will have hundred of excuses.... So do not take them seriously they are absolutely wasting time. I would not recommend anyone to pay money and think that this will work Reviewed on: 2nd December 2022

FULL UK RECOVERY ????

I got a good price from the AA no doubt about that. Ironically the insurer is AXA who also do Saga , my previous company but here's the thing. Full national recover to home covers you for ONE CALL OUT PER YEAR. I'm putting it in shouty writing because the AA didn't. Reviewed on: 2nd December 2022

Appalling customer service!

We were the unfortunate victims of a clear non fault accident. Have received almost no communication or update on our claim from The AA in a month, had to chase them every step of the way. Now received a total loss offer which is approximately £1400.00 below the current market value of our car & they won't budge. Why should we end up with a significantly lesser car than we had before, through no fault of our own? Terrible customer service, unfortunately you only find out when you need to make a claim. Do yourself a favour & stay away from them, they are truly terrible! Never again. Reviewed on: 6th October 2022

Not Professional.

Car insurance seems to be a con they are a law unto themselves and its going to get worse. Been with Saga and AA car insurance. Even when you have paid them up and in full they appear to demand even more specially when they are not owned for payments. We will be glad to shop arround for new car insurance before renewal. Reviewed on: 11th September 2022

More than breakdown

Got a brilliant quote & snapped it up straight away, i don't believe in having all my insurances with one company. I try to spread the money. Reviewed on: 12th August 2022

Great customer service

Fair and friendly customer service team. When I moved house recently I expected a charge for changing details but I actually got a refund for £30 how amazing is that! Reviewed on: 12th August 2022

Take your money then dont want to know

Had a none fault accident 5 times i contacted aa 5 times they said they would get back to me ,never did.shocking company to deal with dont deserve customers. Reviewed on: 18th July 2022

Great value

Cheaper than many others, many extras Reviewed on: 15th July 2022

No claims service

A third party crashed into my car making it a total loss. AA passed the Engineer's Report to me and told me to sort it out with my insurance company. My insurance company knew nothing about it and I had to do all the AA's work for them. Reviewed on: 9th June 2022

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